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Starbucks Corporation

video teleconferencing engineer, Enterprise Collaboration, Starbucks Technology - Seattle, WA

Starbucks Corporation - Seattle, WA

Primary Location: US-WA-Seattle-Starbucks Support CenterStarbucks - TechnologyJob Summary and Mission Does delivering highly visible, and high-stakes video broadcast to Workplace Facebook on a global scale catch your interest? How about involvement in conference room design and support grab you? Working for Starbucks Enterprise Video Collaboration team, will expose you to some of the leading-edge broadcast and conference technology, hardware and software industry at its best!This position contributes to Starbucks success by ensuring the stability of enterprise wide information technology systems and networks by assisting with problem identification and analysis, solution design, solution implementation, problem resolution, and system lifecycle management. Assists with second and third level support of a continuously-operational production environment. Works under direct supervision of a manager. This role is an Engineering position where the responsibilities begin to include foundational design and implementation responsibilities in addition to operational support. This role also continues to build upon a System Admin focus of incident resolution and proactive patching of hardware and software assets within the Global Technology footprint. This role provides an opportunity to consult on solution design and implementation in partnership with senior Systems Engineers. An effective Systems Engineer will be able to have expertise in support but also provide input into design as well as assist on implementation execution. Models and acts in accordance with Starbucks guiding principles. Summary of Experience 4 to 6 years of Systems Engineering experience supporting collaboration tools across a distributed workforce Solid understanding of Office 365 Experience managing and supporting Exchange Online and Skype for Business Experience managing video conferencing solutions: Skype for Business, BlueJeans Knowledge and understanding of collaboration tools: Workplace Live, Skype/Teams Understanding of protocols and codecs: SIP, WebRTC, H.264, RTMP, MPEG-DASH, HLS, PBX, VoIP Experience working with Polycom, Crestron, and Cisco video conferencing device Strong ability to troubleshoot audio and video issues for video conferencing technologies. Knowledge and experiencing of broadcast technologies such as Skype Meeting Broadcast Experience working under pressure Knowledge with networking principles and technologies including routing, load balancing, firewalls, and DNS. Solid understanding of Active Directory and Active Directory integration Required Knowledge, Skills and Abilities Ideal candidate would have education and/or equivalent experience in a prior Systems Engineer position Ability to use knowledge, sound judgment, and resourcefulness to support the design and deployment of global technology solutions Strong verbal and written communication skills, problem solving skills, customer service and interpersonal skills. Ability to participate in an on-call support rotation for 24x7 support Ability to balance multiple priorities and meet deadlines and work under pressure Starbucks and its brands are an equal opportunity employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. Starbucks will consider for employment qualified applicants with criminal histories in a manner consistent with all federal, state, and local ordinances. ,

21 days 5 hours ago

Starbucks Corporation


video teleconferencing engineer, Enterprise Collaboration, Starbucks Technology - Seattle, WA Starbucks Corporation - Seattle, WA, United States


Location: Seattle, WA

Company Profile:
It happens millions of times each week – a customer receives a drink from a Starbucks barista – but each interaction is unique. It’s just a moment in time – just one hand reaching over the counter to present a cup to another outstretched hand. But it’s a connection. We make sure everything we do honors that connection – from our commitment to the highest quality coffee in the world, to the way we engage with our customers and communities to do business responsibly. From our beginnings as a single store over forty years ago, in every place that we’ve been, and every place that we touch, we've tried to make it a little better than we found it.