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AmTrust Financial Services, Inc.

Worker's Compensation Processing Supervisor

AmTrust Financial Services, Inc. - Cleveland, OH


Worker’s Compensation Processing SupervisorThe primary function of the Processing Supervisor is to handle the day to day oversight of the Workers Compensation Processing Department. In this role, the Supervisor will assign work to employees, field questions, handle escalations, and perform basic HR functions.The Processing Supervisor derives authority from, and directly reports to, the Processing Manager and is part of the Operations Group.


Oversee the distribution of work tasks to the appropriate staff for resolution
Supervise the team’s performance in both productivity and quality
Review and analyze escalated issues to provide resolution
Recommend and make process improvements that will reduce errors and improve efficiency
Maintain schedule of employee absences and approve time off requests
Resolve disputes that arise between staff members
Work collaboratively with other departments to improve communication and efficiency
Respond to inquiries from other departments and provide status updates on rush requests
Track ongoing technical problems for resolution by the IT group
Identify, recommend, and enact process improvements to comply with bureau regulations.
Help train and develop support staff and provide ongoing performance evaluations
Fill-in for Processing Manager as needed

Job Requirements

4 Year College degree or related experience preferred
2 - 5 years Worker’s Compensation insurance experience
Strong communication and time management skills

15 days 15 hours ago

AmTrust Financial Services, Inc.


Worker's Compensation Processing Supervisor AmTrust Financial Services, Inc. - Cleveland, OH, United States


Location: Cleveland, OH

Company Profile:
AmTrust Financial Services, Inc. was founded in 1998 to provide workers' compensation insurance to small businesses across the United States. Through acquisitions and organic growth, AmTrust Financial Services has since grown to become a multinational property and casualty insurer specializing in coverage for small- to mid-sized businesses. AmTrust’s financial stability is based upon a philosophy of niche diversity with a focus on low-hazard risk. Since its inception AmTrust has crafted a balanced portfolio of insurance products including: