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Duke Energy Corporation

Work Management Specialist I

Duke Energy Corporation - Pittsboro, NC

More than a career - a chance to make a difference in peoples lives.

Build an exciting, rewarding career with us help us make a

difference for millions of people every day. Consider joining the Duke

Energy team, where youll find a friendly work environment,

opportunities for growth and development, recognition for your work,

and competitive pay and benefits.

This position is responsible for providing work management support for

Delivery Operations, while working within the parameters of

established processes and standards.

This position is accountable for providing accurate and timely work

results which support safety, reliability, storm restoration, and cost

management while providing quality customer service.

Provides quality customer service and support to Delivery Operations

Maintains confidential Company/Employee information in a professional

and discreet manner

Maintains office record retention files

Orders office supplies

Ensures outgoing mail is in appropriate location, sorts incoming mail

and delivers packages daily

Assists Managers with meeting minutes, action items, office logistics

while performing other Work Management duties

Updates local bulletin boards with required reference materials

Efficiently uses available tools or systems to effectively communicate

reliability details to internal/external customers

Achieves acceptable level of availability during normal work schedule

and emergency storm restoration after hours and weekends

Takes ownership of customer issues and problems until resolved,

requesting assistance as needed.

Facilitates communication between internal and external customers

Provides updates and job status details to appropriate personnel as

needed

Builds knowledge and skills through training of construction

standards, compatible units, construction prints, etc. used in

Delivery Operations

Ensures work is scheduled and executed timely

Assists with preliminary research and root cause analysis for customer

issues

Collaborates with other work groups to ensure desired customer

experience

Professional and courteous at all times

Initiates facility/security requests (broken printers, lights,

cameras, etc.)

Cost Management

Applies correct general ledger accounting in all work related

applications and functions within area of responsibility.

Assist in reconciling work order materials, labor, and equipment to

represent actual field construction

Assist in resolving errors and prepares for close-out of construction

work orders in work management system,

Develops skill sets to report units of property to asset accounting

accurately

Ensures timesheets are accurately recorded in time management system

in accordance with payroll guidelines

Creates appropriate work order to complete follow-up work utilizing

the most cost effective resource and skill set

Processes invoices and customer billing using appropriate GL

accounting.

Ensures office supply inventory is at appropriate levels and charged

accurately.

Reliability

Prepares for and provides emergency restoration support as needed

Supports the Delivery Operations reliability programs and processes

using appropriate work management applications

Employee Engagement/Safety

Supports Human Performance safety culture through active participation

in safety meetings

Follows ergonomics and office safety guidelines

Supports corporate initiatives

Demonstrates a commitment to continuous learning and development

Basic Qualifications

High school diploma or equivalent

1-3 years of customer service or administrative related experience

Desired Qualifications

Demonstrates excellent customer service or administrative skills

Possesses effective written and verbal communication and interpersonal

skills

Collaborates effectively in a team environment

Demonstrates knowledge of Microsoft Office software

Exhibits flexibility and dependability during normal work schedule and

emergency storm restoration

Effectively manages stressful situations

Exhibits flexibility and dependability to include overtime and

emergency storm restoration

One to three years of providing customer service or administrative

support

Proficient in Microsoft Office software

Knowledgeable of Delivery Operations processes and work management and

related computer applications

Travel Requirements

Not required

Relocation Assistance Provided (as applicable)

No

Represented/Union Position

No

Visa Sponsored Position

No

Posting Expiration Date

Tuesday, May 29, 2018

All job postings expire at 12:01 AM on the posting expiration date.

Please note that in order to be considered for this position, you must

possess all of the basic/required qualifications.

Job Type

Permanent

Job Reference

R3887

Job ID

19859403

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24 days 1 hour ago

Duke Energy Corporation

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Work Management Specialist I Duke Energy Corporation - Pittsboro, NC, United States

   

Location: Pittsboro, NC

Company Profile:
Duke Energy makes life better for millions of people every day by providing electric and gas services in a sustainable way – affordable, reliable and clean. We are the largest electric power holding company in the United States, supplying and delivering energy to approximately 7.2 million U.S. customers. We have approximately 57,700 megawatts of electric generating capacity in the Carolinas, the Midwest and Florida – and natural gas distribution services in Ohio and Kentucky. Our commercial and international businesses own and operate diverse power generation assets in North America and Latin America, including a portfolio of renewable energy assets.