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Citigroup Inc

Work At Home - Customer Service Representative- Benefits day 1!

Citigroup Inc - Roy, UT

Work At Home - Customer Service Representative- Benefits day 1!

in

Roy

Utah

Primary Location:

United States,Utah,Roy

Education:

Other

Job Function:

Operations Customer Service

Schedule:

Full-time

Shift:

Variable

Employee Status:

Regular

Travel Time:

No

Job ID:

17077493

Description

Customer Service Associate 2

At Citi, we’ve been tackling the world’s toughest challenges and seizing its greatest opportunities for over 200 years. The financial solutions we create for our clients achieve outcomes that truly shape communities, businesses and the larger world of finance.

Achievements with impact: that’s what drives us. How about you?

We are looking for highly motivated, energetic and dedicated individuals to fill the role of Customer Service Home Agent. This role is a fast-paced and challenging position that relies on the ability to think and react quickly, formulate creative solutions to pressing problems, and serve clients with dedication. Representatives will interact with clients to address and resolve inquiries by taking ownership of the client experience.

On a day to day basis our Customer Service Representatives will be called on to:

Serve as the human voice and personality behind the Citi brand providing quality customer service with each and every client interaction

Effectively break down information and identify opportunities to gain client agreement and trust

Take ownership of every client experience

Utilize good judgment and understanding of company policy to effectively make decisions to resolve client issues

Achieve monthly individual and team based targeted performance goals

Commit to treating clients and teammates with the utmost integrity and respect

Challenge yourself and raise the bar for excellence in customer service

We accomplish this all within a state of the art facility which allows employees to work from their home offices

after they have been employed with Citi for six months.

Qualifications

We find that in order to be successful in this role Customer Service Representatives should have:

MUST LIVE WITHIN 50 MILES RADIUS OF ROY, UT LOCATION AND WORK ONSITE FOR THE FIRST 4-6 MONTHS

Minimum 1 year of customer service experience (financial services, call center, retail, etc.)

Excellent communication, decision making, persuasion and problem resolution skills

Experience working in fast-paced, goal oriented and team based structured environment

Proficiency with Windows based applications (ability to navigate within multiple screens)

High School Diploma, GED or relevant experience required

A strong interest in continued learning and career advancement opportunities

PLEASE USE LAPTOP OR PC TO APPLY

Citigroup Inc. and it subsidiaries (“Citi”) are equal opportunity employers (M/F/D/V) and do not discriminate on the basis of any legally protected status or characteristic.

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9 days 14 hours ago

Citigroup Inc

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Work At Home - Customer Service Representative- Benefits day 1! Citigroup Inc - Roy, UT, United States

   

Location: Roy, UT

Company Profile:
Citi works tirelessly to provide consumers, corporations, governments and institutions with a broad range of financial products and services. We strive to create the best outcomes for our clients and customers with financial solutions that are simple, creative and responsible.