Web Help Desk RepresentativeCardinal Health - Twinsburg, OH
What Digital Campaign Management Development contributes to Cardinal HealthDigital Campaign Management is responsible for developing and driving digital marketing campaigns and strategies that meet and/or exceed business objectives and provide additional insight about our customers across all digital channels.Responsibilities
The Web Help Desk Representative is responsible for acting as a liaison in problem solving, research and problem/dispute resolution in response to inquiries about our websites.
Demonstrates knowledge of websites and products to help the customer's discovery and navigation of the websites.
Responsible for taking inbound customer calls and providing excellent customer service.
Route and redirect customer inquiries to correct resources as needed.
Work on routine assignments that require basic problem resolution such as managing customer email inbox and voicemails.
Bachelors degree in related field, or equivalent work experience, preferred.
2 years experience in related field, preferred.
Issue Resolution: Go above and beyond to troubleshoot problems and resolve web issues as quickly as possible. Implement web, customer service and operations skills to address technical difficulties.
Compliance: uphold Cardinal Health's standards of compliance and maintain date and information privacy.
Communication: handle calls with efficiency and empathy and maintain a customer-centric approach to communication. Communicate with customers via phone and email in a professional and succinct manner.
What is expected of you and others at this level
Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks
Works on projects of moderate scope and complexity
Identifies possbile solutions to a variety of technical problems and takes actions to resolve
Applies judgment within defined parameters
Receives general guidance may receive more detailed instruction on new projects
Work reviewed for sound reasoning and accuracy
10 days 7 hours ago
applyWeb Help Desk Representative Cardinal Health - Twinsburg, OH, United States
Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a $103 billion health care services company that improves the cost-effectiveness of health care. As the business behind health care, Cardinal Health helps pharmacies, hospitals, ambulatory surgery centers, clinical laboratories and physician offices focus on patient care while reducing costs, enhancing efficiency and improving quality.
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