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YRC Worldwide Inc.

W&I Quality Coordinator Eastern Area

YRC Worldwide Inc. - North Reading, MA


Responsible for the quality control of the weight and inspection function.


Responsible for working daily special customer specific projects; includes tracking, identifying data, root cause issues, etc. and then report findings and/or working with customers to resolve issues.

Handle weight and density studies that cannot be assigned to a single location. Responsible for chasing the shipments, collecting data from the coordinators, and then reporting findings to the W&I and/or Costing teams to assist with costing and pricing decisions.

Track and report the value/success of the W&I team's extra pay for day program. Monitor manager approvals and then track the employee results against the established goals for each day.

Responsible for assembling and producing various W&I performance reports for managers on a daily, weekly and/or monthly basis to monitor individual or terminal goal achievement. This data is used by the manager to review and determine course of action for improvement in revenue numbers.

Work with field locations, with engineering and W&I personnel to ensure ISO compliance in the W&I area.

Monitor scale transfers to ensure that the scale maintenance vendor and Vital Signs scale tracker stay in sync with each other.

Monitor scale parts inventory and work with scale maintenance vendor to ensure parts on-hand are used in lieu of purchasing new.

Assist field locations with forklift, dock and yard scale issues; including troubleshooting issues, scheduling repairs or maintenance, ordering new scales, replacing old scales, etc.

Assist with vendor scale compliance and invoice audits as directed.

Assemble and report W&I daily revenue %'s for continuous monitoring toward team goals.

Produce and report on reweighs greater than 1,000 lbs. on a daily and weekly basis. This allows coordinators to review and manage potential customer issues before invoicing occurs.

Produce various sales reports weekly as assigned.

Responsible for collecting data on CCSB research projects and communicating that information back to the CCSB board.

Maintain the W&I coordinator SharePoint site including schedule updating, loading reporting data, articles, etc. for coordinator review/use.

Assist W&I coordinators with tablet usage, help with functionality questions and troubleshooting.

Performs other duties as needed and requested by managers, such as approving protests, pulling data on accounts or certain corrections, NMFC 999998 tracking/reporting, etc.


Adaptability - Maintaining effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful.

Building Trusting Relationships - Using appropriate interpersonal styles to establish effective relationships with customers and internal partners; interacting with others in a way that promotes openness and trust and gives them confidence in one's intentions.

Collaborating - Working cooperatively with others to help a team or work group achieve its goals.

Communication - Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message; listening actively to others.

Continuous Learning - Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.

Initiating Action - Taking prompt action to accomplish work goals; taking action to achieve results beyond what is required; being proactive.

Work Standards - Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.


Bachelor's Degree or equivalent education and work experience.

Experience in Weight and Inspection.

Effective verbal, written and interpersonal communication skills.

Planning, organization, attention to detail and follow-up skills.

Experience using MS Office applications (Word, Outlook, and Excel).


Experience in the trucking industry.

Knowledge of the National Master Freight Classification.


This job operates in a professional office environment indoors. Routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.


The position requires the ability to spend long hours sitting or standing while using office equipment and computers. Ability to perform repetitive tasks such as typing and keying. Occasional lifting, pushing/pulling, carrying 10 lbs of supplies and materials is required.

YRC Worldwide is an Equal Opportunity/Affirmative Action Employer

Minorities/Females/Persons with Disabilities/Protected Veterans


2 days 11 hours ago

YRC Worldwide Inc.


W&I Quality Coordinator Eastern Area YRC Worldwide Inc. - North Reading, MA, United States


Location: North Reading, MA

Company Profile:
YRC Worldwide Inc., a Fortune 500 company and one of the largest transportation service providers in the world, is the holding company for a portfolio of successful brands, including YRC Freight, YRC Reimer, New Penn, Holland and Reddaway. YRC Worldwide has the largest, most comprehensive network in North America with local, regional and national capabilities. Through its team of experienced service professionals, YRC Worldwide offers industry-leading expertise in heavyweight shipments and flexible supply-chain solutions, ensuring customers can ship industrial, commercial and retail goods with confidence. The company has headquarters in Overland Park, Kan.