Vice President of OperationsMeritage Homes Corporation - Irvine, CA
PURPOSE AND SUMMARY: To direct new home construction, scheduling and warranty functions for the division, ensuring homes are delivered according to specified cycle time, within allotted budgets, and achieve division and company customer satisfaction goals. And, to effectively manage all division operations personnel through implementation and oversight of systems and procedures.
FUNDAMENTAL JOB DUTIES/RESPONSIBILITIES:
Recruit, interview, and hire division construction personnel utilizing Meritage Homes Standard Operation Procedures.
Ensure the thorough training of all division construction personnel, i.e. technical training; scopes-of-work, warranty specifications, and customer satisfaction. Continually assess the educational needs of construction personnel and provide internal or external training as necessary.
Conduct quarterly Growth Reviews with Construction Managers (CM's); set goals.
Resolve any employee questions or issues; handle performance problems as necessary.
Generate and monitor monthly management reports reflecting pertinent employee data, i.e. Customer satisfaction, cycle time, quality inspections, budgets, VPO's, etc.
Meet with Construction Managers, Project Managers, Purchasing Staff and Customer Care to discuss pertinent issues and maintain open communication.
Establish and maintain a career path system for operations team members to promote growth opportunities.
Make determinations and set criteria on financial incentives to be given to construction personnel.
Handle personnel terminations, (after reviewing information with management)
Plans and Designs
Continually review and value engineer plans; make recommendations for improvements/changes.
Work with all departments, as necessary, to produce plans and specifications within established time frames.
Review and ensure the accuracy, completeness of all plans. Standardize all plans to the highest extent possible. Start Process
Monitor construction activity to ensure homes are started within the established parameters for both pre-sold and showcase homes.
Track and monitor Accounting Release process and performance.
Monitor the Start Status Report and recommend priorities.
Release homes per established slotting schedule to ensure proper sequencing of starts and closings.
Ensure construction personnel's use of the weekly schedule to maximize utilization across the Area/Division.
Continually evaluate the effectiveness of the schedule and implement process improvements.
Maintain a master schedule and weekly production report for key phases of construction to ensure contractor availability and even flow construction.
Monitor cycle time to ensure division goals for building cycle time are met.
Construction and Warranty Costs
Establish General Construction and Weather Conditions budgets.
Monitor hard costs for adherence to budget.
Monitor budgets for variances and approve/disapprove all cost variances.
Assist in the development of all budgets.
Ensure Construction personnel document and properly communicate variance data in order to identify take-off and budget problems.
Summarize and chart variance data provided by Construction Managers; implement processes to eliminate or minimize problems.
Communicate Key Performance Measures and cost information and the role the CM's have in impacting these factors.
Continually review processes to determine ways to execute all functions more efficiently to improve overall margins of the Division.
Capture Warranty costs by item to identify areas for improvement.
Establish and enforce quality standards for materials, workmanship and final product.
Conduct periodic inspections of all homes under construction in assigned area; inspect all aspects of construction including foundation, framing, stucco installations, electrical, plumbing, etc.
Review quarterly AVID surveys for actionable items and trends; initiate procedures to resolve issues to improve customer satisfaction.
Monitor adherence to all phases of the established quality control system; i.e. in-line inspections, final management quality standards inspection.
Work with the Purchasing Department to establish quality standards for materials.
Resolve construction quality issues, which become apparent during the construction and warranty period; implement processes to eliminate recurring issues.
Ensure procedures for water intrusion and mold remediation are adhered to.
Ensure CM's maintain the established standards for the community regarding cleanliness, safety and appearance, i.e. accessibility to homes, erosion control, street cleaning, etc.
Ensure CM's enforce compliance with OSHA Regulations and the Meritage safety program on all job sites.
Ensure CM's enforce all job site rules and regulations as stated in contractor agreements.
Ensure field compliance with the community SWPPP
Ensure show homes are completed and turned over to sales within established cycle time and are maintained in accordance with division standards.
Purchasing/Trade Partner Management
Ensure sufficient trade base is in place to meet all current and projected construction needs.
Ensure trade agreements with vendors are negotiated with most favorable terms possible - stay abreast of pricing trends in the market place - strategically manage vendor prices.
Limit VPO costs across the division.
Ensure compliance with company established standards and audit requirements.
Ensure a complete Scope of Work is provided to and reviewed with each trade partner.
Ensure all CM's provide proper training to new trade partners in all division policies and procedures.
Provide support to Construction personnel regarding the resolution of trade partner conflicts; make final decisions regarding resolution of issues, when necessary.
Ensure all trade partners are under contract and are current with all insurance requirements.
Establish a system to measure trade partners' performance with regards to quality workmanship, on cycle completion and other standards set for new home construction.
Ensure Construction Managers promptly and courteously respond to all customer questions and concerns.
Resolve any homeowner issues during the construction and warranty process, which cannot be effectively handled by the CM.
Review homeowner survey results with respect to the construction process; implement changes or improvements where necessary.
Ensure all homeowner contact points, i.e., pre-construction meetings, pre-drywall meetings, homeowner orientations, are conducted according to established procedures.
Communicate to Construction personnel the customer satisfaction process and the role they play in that process.
Ensure all elements of the Homeowner's Manual are being properly communicated to homeowners; ensure accurate expectations are set with the homeowner for new home maintenance versus warranty items.
Work with the Area Customer Care Manager to analyze data regarding recurring warranty problems; implement changes to minimize/eliminate concerns.
Construction Management Planning
Minimize crisis management through advanced planning and training Construction Managers to 'forward plan' and anticipate problems that may impact their projects
Use a Manning or Staffing plan to determine Construction personnel capacities, location of field staff, and future hiring needs based on projected sales and growth levels.
Secondary/ Miscellaneous Responsibilities
Serve as a resource for information regarding all technical issues, questions or problems.
Assist in managing Home Owner Associations.
Stay current on all codes and code changes; communicate information to Construction personnel, as necessary.
Post all divisional results publicly; cycle time; customer satisfaction, quality standard inspections; job cost variances, warranty status.
Ensure CM's maintain house files for each home under construction, and closed files are transferred to the division for proper storage.
Determine who your replacement is. Train and mentor this person so they are available when required in your division or another division in Meritage Homes.
Other duties and projects, as assigned
Degree in Construction Management Business or related field.
Ten (10) plus years experience in homebuilding.
Five (5) plus years of experience managing Construction personnel on multiple job sites
Knowledge of homebuilding and construction systems/processes, building codes, and Register of Contractor Standards (ROC), purchasing and vendor management.
Ability to read and interpret blueprints and other construction plans
Good computer skills; proficiency with Microsoft Office applications; experience with Project Management Software, preferred
Strong Communication, Interpersonal, and Customer Service skills
Ability to explain complex issues in a manner easily understood by industry personnel and customers with limited knowledge of construction processes or terminology
Ability to work with contractors, laborers, employees at all levels, and customers with a high degree of professionalism
Excellent problem/conflict resolution skills; ability to influence others and manage conflict in a positive manner
Excellent leadership skills; ability to set priorities, delegate tasks, train and mentor Construction Managers
From the homes we build to the careers we offer, we\u2019re about doing things that actually make a difference in your life and the way you live. Meritage Homes is a thriving company that believes in building beautiful, incredibly innovative and energy-efficient homes people adore.
We were the first national top 10 homebuilder to have every home we build be 100% ENERGY STAR® certified. And with more than 100,000 homes built, our focus, since day one, has been to build incredible new homes and communities in prime locations for fantastic prices. But more than anything, we build energy-efficient homes and communities for people who appreciate a home being built the way it can, and should, be built. And for the staff at Meritage Homes that make this all possible, we believe in having the same standards of quality and reward that make for an enjoyable career.
When joining Meritage Homes, you and your career can benefit in a number of ways, including:
An entrepreneurial work environment that encourages creativity and innovative ideas from every level
A competitive drive to be the best
Pride in delivering a quality product that benefits people and the environment, superior service, and exceptional value
The opportunity to further your career in a growing national organization
Team atmosphere where every individual is considered a vital asset
16 days 19 hours ago
applyVice President of Operations Meritage Homes Corporation - Irvine, CA, United States
Some might say it's important to tell you that we've been around since 1985. Or that we've won a slew of awards ranging from Forbes' Platinum 400 Best Big Companies of America to being the recipient of Texas' Builder of the Year five times, or being named ENERGY STAR® Partner of the Year. But we're about practicality and doing things that actually make a difference in your life and the way you live.
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