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Prudential Financial, Inc

Vice President, Operations (Jacksonville, FL)

Prudential Financial, Inc - West Jacksonville, FL

Job Description:

With operations in the United States, Asia, Europe and Latin America,

Prudential Financial, Inc.

provides customers with a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds and investment management. We strive to create long-term value for our stakeholders through strong business fundamentals, consistent with our mission, guided by our vision and directed by our company's core values. 

For more information, please visit

www.prudential.com

Bring your passion and energy!  At Prudential, our Contact Center is the first point of interaction with our customers.  We are looking for an experienced leader capable of transforming an operations culture into a customer experience mindset to enable a simplified customer experience while creating a high-performance team.  This role will have responsibility for the client experience, talent development, strategic leadership and operational direction of Prudential’s Individual Life Insurance Contact Center and eService business unit. 

This leader will also have:

10 years of functional and strategic leadership experience in a large customer service oriented operations organization with multi-site responsibility

Bachelor’s degree; MBA preferred

Ability to influence and drive strong, consistent results (service, quality, productivity, client satisfaction, etc.)

I

nnovative problem solving and strategic thinking skills, along with strong business and operational acumen and analytical capabilities

Skillful at articulating a vision, providing associates with a sense of purpose and driving a strong organizational climate

Capability of enabling a climate of cooperation, clarity and recognition. Formidable collaboration and talent development skills are critical to success

Creative ability and decisive decision making needed to anticipate, develop and execute solutions to complex business, financial and staffing challenges while balancing the need for a well-controlled operation

Intellectual curiosity to drive the expansion of digital capabilities and process enhancements that simplify the client experience

Proficiency with contact center tools, technology, capacity planning and forecasting

Extensive experience communicating in various circumstances (written, verbal and presentation)

Ability to travel approximately 10% - 20% of the time

Position requires FINRA Series 99 registration within 180 days of hire

9 days 16 hours ago

Prudential Financial, Inc

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Vice President, Operations (Jacksonville, FL) Prudential Financial, Inc - West Jacksonville, FL, United States

   

Location: West Jacksonville, FL

Company Profile:
For more than 135 years, Prudential Financial, Inc., has helped individual and institutional customers grow and protect their wealth. Today, we are one of the world's largest financial services institutions with operations in the United States, Asia, Europe, and Latin America. We also have one of the most recognized and trusted brand symbols: The Rock ®, an icon of strength, stability, expertise, and innovation. We strive to create long-term value for our stakeholders through strong business fundamentals, consistent with our mission guided by our vision and directed by our company's core values. We are committed to keeping our promises and to doing business the right way.