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Hertz Global Holdings, Inc.

Vehicle Specialist

Hertz Global Holdings, Inc. - Oklahoma City, OK

General Responsibilities
The primary purpose of the Rent2Buy Vehicle Specialist is to provide excellent customer service to our customers when assisting reserving and locating the R2B vehicle. Create a positive experience for the customer when notifying them of the condition, mileage and color of the vehicle.   This person is to work with the field and the customers to notify them of vehicle readiness.  

Confirm &/or Book reservation in Excalibur
Confirm &/or place D hold on car
Check ASAP for car availability and check for  Neverlost indicator
Check Carrent for EZPass indicator to advise the customer that it is not included in the sale
If car is on rent look at due date & set reminder to follow up
Notify customer if the rental has been extended by the current rental customer past R2B reservation date
If car is not on rent - contact location for status/condition of the vehicle
Look up location hours of operation, phone number, and address to provide to the customer.
After location verifies the car (this may take several attempts to get a response from the location) \u2013 At least 1 day prior to scheduled pickup, notify the customer the condition, mileage, color - interior/exterior. Flag the car in Advent & R2B about Neverlost.  Notify that if the car has Neverlost that it is not included in the sale of the car.
Contact customer via phone, text and or email
Stay in contact with the location on unresolved reservations until a) the car is made ready and the customer is advised, b) the car is determined not to be available or suitable for sale, and the customer is so advised,  or c) the customer decides not to wait any longer.
Update Rent2Buy check list and note R2B of how contact was made.
Work emails in their R2B mailbox
Work incoming phone calls from customers and field
When the No-show report is received, make follow-up calls to the customers to see if they're still interested and need to reschedule.  If so, adjust pickup date and leave booking active in the R2B database.  If not, cancel the reservation.  If no answer, leave a voicemail (if available) advising the customer that the reservation will be cancelled and encourage them to go back online to rebook.
If a customer decides they don't want the car and want the reservation cancelled (customers call in or email), vehicle specialist cancels the reservation and document in the system the reason. The call or customer contact is transferred to the sales team to assist in recovering the sale by moving the car or helping the customer in finding another car.

Mandatory Requirements
Educational Background:

High School diploma

Professional Experience:

Committed to providing excellent customer service
Call Center experience preferred
Hertz reservation experience preferred


Familiarity with Rent2Buy program
Knowledge of rental car business
Carrent & Vision experience helpful
ASAP experience helpful
Excalibur experience
Familiarity with Car Sales helpful


Well developed verbal communication skills
Well developed organization skills
Well developed Customer service skills
Ability to work independently and as a team member
Must be able to work shift hours and Saturdays

Preferred Requirements
Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.
EEO/AA: Females/Minorities/Disabled/Vets

102 days 9 hours ago

Hertz Global Holdings, Inc.


Vehicle Specialist Hertz Global Holdings, Inc. - Oklahoma City, OK, United States


Location: Oklahoma City, OK

Company Profile:
Hertz operates its car rental business through the Hertz, Dollar and Thrifty brands from approximately 10,400 corporate, licensee and franchisee locations in North America, Europe, Latin America, Asia, Australia, Africa, the Middle East and New Zealand