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User Researcher, Technology Product \u0026 Experience

Comcast - New York City, NY

\u003Cp\u003E\u003Cspan style=\font-size:12.0px\\u003E\u003Cspan style=\font-family:arial, helvetica, sans-serif\\u003EComcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.\u003C/span\u003E\u003C/span\u003E\u003C/p\u003E\u003Cp\u003E\u003C/p\u003E \u003Cbr\u003E\u003Cbr\u003E\u003Cp\u003E\u003Cb\u003EJob Summary:\u003C/b\u003E\u003C/p\u003E\u003Cp\u003EComcast is looking for an enthusiastic User (UX) Researcher to support our highly respected internal user research practice. This is a fantastic opportunity to join a well respected and collaborative in-house User Research team, translating insights to highly engaged and motivated stakeholders within a major corporation while working on products and services that impact millions of customers.\u003C/p\u003E\u003Cp\u003E\u003C/p\u003E\u003Cp\u003EThe User Research team employs a variety of techniques including usability testing and customer interviews in our onsite usability labs, field research in customers' homes, remote testing, surveys, diary and more to gather data and develop insights critical to improving our customers' experience with our products. We work closely with experience design, product, business and engineering teams to identify opportunities for research. Our work touches multiple platforms including digital interfaces (online, mobile and TV), print artifacts, industrial design and service design initiatives.\u003C/p\u003E\u003Cp\u003E\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003ERESPONSIBILITIES:\u003C/strong\u003E\u003C/p\u003E\u003Cp\u003E\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003E\u003Cu\u003EUser Research Facilitation and Synthesis (90%)\u003C/u\u003E\u003C/strong\u003E\u003C/p\u003E\u003Cp\u003E- Partner with stakeholders to design generative and evaluative studies to gain user insights, validate concepts, and uncover new product or business opportunities.\u003C/p\u003E\u003Cp\u003E- Recommend appropriate methodologies, draft research plans.\u003C/p\u003E\u003Cp\u003E- Perform activities such as heuristic reviews, industry research, data mining and competitive reviews.\u003C/p\u003E\u003Cp\u003E- Lead and/or participate in primary research studies with customers (remote, in lab or in field), including:\u003C/p\u003E\u003Cul style=\list-style-type:circle;\\u003E
\u003Cli\u003EDiscussion guide development, participant recruitment, and preparation of testing materials and prototypes by other teams.\u003C/li\u003E
\u003Cli\u003EFacilitate and observe studies in our in-house user research labs and in the field (e.g. in customer homes, in call centers, on truck rolls) to gain first-hand knowledge of user behaviors.\u003C/li\u003E
\u003Cli\u003EAnalyze findings and synthesize findings with past relevant research, market research and other secondary sources to strengthen and reinforce the output of studies.\u003C/li\u003E
\u003Cli\u003ETranslate research insights into actionable recommendations and direction.\u003C/li\u003E
\u003C/ul\u003E\u003Cp\u003E- Deliver data and insights from all activities and studies in presentations and readouts.\u003C/p\u003E\u003Cp\u003E- Support senior staff in development of UX models, personas and frameworks based on direct user evidence.\u003C/p\u003E\u003Cp\u003E- Encourage members of design, business, and product teams to be involved as partners in studies to gain first-hand knowledge of user behaviors, mental models and needs.\u003C/p\u003E\u003Cp\u003E\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003E\u003Cu\u003EResearch Practice Development (10%)\u003C/u\u003E\u003C/strong\u003E\u003C/p\u003E\u003Cp\u003E- Contribute to a team toolkit of research methods, techniques and publications that showcase subject matter expertise.\u003C/p\u003E\u003Cp\u003E- Maintain the highest standards of product usability and quality, take a lead role in delivering best in class experiences to ensure that projects are delivered to expectations and on time.\u003C/p\u003E\u003Cp\u003E- Ensure a positive, collaborative cross-functional team atmosphere.\u003C/p\u003E\u003Cp\u003E\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003EEXPERIENCE REQUIRED:\u003C/strong\u003E\u003Cbr\u003E\u003C/p\u003E\u003Cp\u003E- Degree in Psychology, Anthropology, Human-Computer Interaction, Interaction Design, Digital Media, Human Factors, Cognitive Science related discipline or equivalent experience. Masters degree a plus.\u003C/p\u003E\u003Cp\u003E- 2-5 years experience planning, conducting, analyzing and reporting on user studies for discovery and evaluation; comfortable facilitating interviews.\u003C/p\u003E\u003Cp\u003E- Familiarity with a range of user research methods used to gather qualitative and quantitative data (contextual interviews, formative and summative usability testing, focus groups, card sorting, survey development, secondary research analysis, competitive analysis, etc.)\u003C/p\u003E\u003Cp\u003E- Experience using remote usability tools such as or UserZoom is a plus.\u003C/p\u003E\u003Cp\u003E- Familiarity testing with prototypes (rough drafts and sketches, paper prototypes, working prototypes) and live builds. Experience with rapid, iterative prototype testing is a plus.\u003C/p\u003E\u003Cp\u003E- Deep understanding of heuristics for user interfaces and experience conducting heuristic evaluations.\u003C/p\u003E\u003Cp\u003E- Analytical problem-solving skills, outstanding writing and presentation skills; comfortable presenting to a group.\u003C/p\u003E\u003Cp\u003E- Experience with MORAE, Adobe Creative Suite, Microsoft Office; experience with rendering and editing video a plus.\u003C/p\u003E\u003Cp\u003E- Ability to organize and prioritize while working on multiple, simultaneous projects of varied size and complexity.\u003C/p\u003E\u003Cp\u003E- Desire to continually stay current with technology, trends, tools and industry standards in UX, usability and user research.\u003C/p\u003E\u003Cp\u003E- Experience in Information Architecture a plus.\u003C/p\u003E\u003Cp\u003E- Experience in customer-facing digital media projects a plus.\u003C/p\u003E\u003Cp\u003E\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003EOTHER REQUIREMENTS:\u003C/strong\u003E\u003C/p\u003E\u003Cp\u003E- Ability to work evenings and occasional weekends to conduct research in the lab or in the field\u003C/p\u003E\u003Cp\u003E- Some travel will be required (up to 20%) between our Philadelphia and NYC offices and for field research\u003C/p\u003E\u003Cp\u003E- Regular, consistent and punctual attendance\u003Cbr\u003E- Other duties and responsibilities as assigned\u003C/p\u003E \u003Cbr\u003E\u003Cbr\u003E\u003Cp\u003E\u003C/p\u003E\u003Cp\u003E\u003Cspan style=\font-size:12.0px\\u003E\u003Cspan style=\font-family:arial, helvetica, sans-serif\\u003EComcast is an EOE/Veterans/Disabled/LGBT employer\u003C/span\u003E\u003C/span\u003E\u003C/p\u003E,datePosted:2018-05-12,employmentType:FULL_TIME,industry:Telecommunications,hiringOrganization:{@type:Organization,name:Comcast},identifier:{@type:PropertyValue,name:Comcast,value:256051_131001432},jobLocation:{@type:Place,address:{@type:PostalAddress,addressCountry:US,streetAddress:,addressLocality:New York,addressRegion:NY,postalCode:10012}}}

11 days 7 hours ago



User Researcher, Technology Product \u0026 Experience Comcast - New York City, NY, United States


Location: New York City, NY

Company Profile:
Comcast Corporation operates as a media and technology company worldwide. It operates through Cable Communications, Cable Networks, Broadcast Television, Filmed Entertainment, and Theme Parks segments. The Cable Communications segment offers video, high-speed Internet, and voice services to residential and business customers under the XFINITY brand name. This segment also provides business services, such as cellular backhaul services to mobile network operators; Ethernet network services; and online advertising services. The Cable Networks segment operates national cable networks, which provide entertainment, news and information, and sports content; regional sports and news networks; international channels; and cable television production operations, as well as owns digital media properties. The Broadcast Television segment operates NBC and Telemundo broadcast networks, NBC and Telemundo owned local broadcast television stations, and broadcast television production operations, as well as owns digital media properties. The Filmed Entertainment segment produces, acquires, markets, and distributes live-action and animated filmed entertainment under the Universal Pictures, Focus Features, and Illumination names. This segment also develops, produces, and licenses stage plays, as well as owns digital media properties. The Theme Parks segment operates theme parks; studios; Island of adventures; and a dining, retail, and entertainment complex. Comcast Corporation was founded in 1963 and is headquartered in Philadelphia, Pennsylvania.