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Equifax Inc

Unemployment Insurance Consultant

Equifax Inc - Saint Louis, MO

Job Description:

Equifax is a global leader in consumer, commercial and workforce information solutions that provide businesses of all sizes and consumers with insight and information they can trust. Equifax organizes and assimilates data on more than 600 million consumers and 81 million businesses worldwide. The company's significant investments in differentiated data, its expertise in advanced analytics to explore and develop new multi-source data solutions, and its leading-edge proprietary technology enable it to create and deliver unparalleled customized insights that enrich both the performance of businesses and the lives of consumers. Headquartered in Atlanta, Equifax operates or has investments in 19 countries and is a member of Standard & Poor's (S&P) 500® Index. Its common stock is traded on the New York Stock Exchange (NYSE) under the symbol EFX. In 2013, Equifax was named a Bloomberg BusinessWeek Top 50 company, was #3 in Fortune's Most Admired list in its category, and was named to InfoWeek 500 as well as the FinTech 100. For more information, please visit www.equifax.com. Equifax is an equal opportunity employer and a drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.

The Unemployment Insurance Consultant

(UIC) functions as the primary contact for the collection and/or investigation of unemployment information and/or other related data supporting the processing of unemployment claims.  This position acts as an advocate for client companies and is responsible for receiving, analyzing and responding to unemployment claim-related documents and/or inquiries within pre-determined time limits.

This is a consultative role in which the UIC partners with the client.  The UIC provides counsel and/or direction to the client on best approach/practice in meeting unemployment processing needs and maximizing cost effectiveness.  The UIC ensures appropriate guidance is provided to the client in support of UI integrity or other mandatory requirements.

UIC duties are subject to variation depending on client or business need, i.e., containing certain state or appellate responsibilities as well as client facing duties. 

The UIC typically operates within a team environment of 10-15 UIC’s under the direction of a team manager. The UIC may have a single client or multiple clients.

Duties/Responsibilities: 

Establish partnerships and rapport with clients in support of their unemployment processing needs.

Provide excellent customer service by being responsive/available and providing timely unemployment processing expertise.

Receive and prioritize claims, questionnaires, determinations and/or other unemployment related data.

Abide by UI integrity requirements.

Analyze individual case information by reviewing data accessed through internal systems/platforms, from the investigative telephone calls or document images, to determine a response.

Determine and appropriately process unemployment data per SIDES and/or CaseBuilder technologies and advise/counsel clients accordingly.

Provide hearing consultation and/or preparation to clients if so required.  

Apply state laws and regulations in response to unemployment documents utilizing details regarding an employee’s separation provided by clients.

Respond to a client or state agency with all pertinent details within the time frame allowed by the state or departmental procedures.

Initiate timely telephone calls, faxes or emails to the customer to obtain, document or pass along needed information.

Verify and analyze client information stored on internal systems/platforms prior to calling the client to ensure that each call is focused and complete and customer satisfaction is achieved.

Document details of client calls while on the phone, fax activity and email activity, entering into in-house systems as necessary/required.

Ensure that work is accurate and complete, processed in a timely manner with proper spelling, grammar and format.

Investigates and resolves any client concerns with supervisor, other departments and/or Account Managers in a timely manner.

Performs additional functions as requested to meet the goals of the department.

Overtime is occasionally required in order to meet client needs.

Skills/Competencies:    

Excellent analytical skills, problem solving and decision making abilities

Superior customer service skills

Excellent interpersonal, oral and written communication skills

Excellent multi-tasking capabilities

Good organization skills  

Ability to work well within a team

High ethical standards

Ability to handle a high volume of work and work under deadlines

Ability to follow policies and procedures; complete administrative tasks correctly and on time

High level of professionalism

Self-motivated with high level of initiative

Minimum Education and/or Experience: 

Associate’s degree (A.A.) or equivalent from two-year college or technical school; or two years customer service related experience and/or training; or equivalent combination of education and experience. Bachelor’s degree preferred.

Previous office experience with an emphasis on customer service, organization of work duties and performing job functions independently

Experience dealing with dated material and/or strict adherence to deadlines

Previous and successful experience or familiarity with the unemployment insurance process is preferred

  Computer Skills Required:

Proficiency with Microsoft Office applications including Word, Excel, and Outlook

Ability to learn and utilize associated technologies/systems

Ability to type 35 WPM

Physical Requirements or Environmental Factors:

Office environment with medium to heavy keyboarding, phone contact and use of mouse

Training Requirements:

Incumbent must satisfactorily complete 4-6 weeks of mandatory, specialized and uninterrupted training to be successful as an employee in this role.

See Job Description

9 days 4 hours ago

Equifax Inc

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Location: Saint Louis, MO

Company Profile:
Equifax Inc. provides information solutions and human resources business process outsourcing services for businesses, governments, and consumers. The company’s U.S. Consumer Information Solutions segment provides consumer information services, such as credit information, credit scoring, credit modeling, locate, fraud detection and prevention, identity verification, and other consulting services; mortgage loan origination information, appraisal, title, and closing services; consumer financial marketing services; and identity management services. Its International segment provides information services products, which include consumer and commercial services, such as credit and financial information, and credit scoring and modeling services; and credit and other marketing products and services. The company’s Workforce Solutions segment offers employment, income, and social security number verification services, as well as employment tax and talent management services. Its North America Personal Solutions segment sells credit information, credit monitoring, and identity theft protection products directly to consumers through the Internet and hard-copy formats. The company’s North America Commercial Solutions segment offers commercial products and services comprising business credit and demographic information, credit scores, and portfolio analytics, which are derived from its databases of business credit, financial, and demographic information. Equifax Inc. serves customers in financial services, mortgage, human resources, consumer, commercial, telecommunications, retail, automotive, utilities, brokerage, healthcare, and insurance industries; and state and federal governments. It has operations in Argentina, Canada, Chile, Costa Rica, Ecuador, El Salvador, Honduras, Mexico, Paraguay, Peru, Portugal, Spain, the United Kingdom, Uruguay, the United States, and the Republic of Ireland. The company was founded in 1899 and is headquartered in Atlanta, Georgia.