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Unemployment Claims Specialist

Insperity - Houston, TX

There’s a reason Insperity

Ranks in the Top 3% of U.S. Best Workplaces on



Want to work for us and find out why?

As a trusted advisor to America’s best businesses for more than 25 years, Insperity provides an array of human resource and business solutions designed to help improve business performance. In addition, we provide the client company and their worksite employees with a wide array of value-added benefits and services.

Insperity offers a competitive compensation package and one of the best benefits packages in the business, including 19 days paid time off, 8 paid holidays, medical, dental and vision benefits, 401k and tuition reimbursement. We work to maintain the best possible environment for our employees where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.

At Insperity, our work environment and our commitment to our employees’ personal and professional success are the reasons we’ve been regarded as one of the “Best Places to Work for 10 years running.

Unemployment Claims Specialist

Under moderate supervision, gathers and compiles documents, prepares written responses to unemployment claims and contacts supervisors from client companies for detailed facts. Organizes documents necessary for files. Responds to calls from claims investigators at various state unemployment offices, relaying separation and payroll information. Prepares cases for and represents Insperity at unemployment hearings; serves as primary representative for telephone appeal hearings. Decision-making is moderate, governed by procedure, guided by policy and objective, and focused on daily operations. Prepares Insperity written responses to unemployment claims based upon a summary of facts compiled from files, personnel records and interviews.

Prepares cases for and represents Insperity at unemployment claim appeal hearings. Serves as primary representative for Insperity at telephone appeal hearings. Provides personnel employment information and verification, questions witnesses and claimant to ascertain facts of separation, and presents closing summary statement of employer's position to hearing officer. Prepares client witnesses for hearing appearances. Case preparation for hearings involves document gathering and organization, unemployment law research, defense strategies and witness appearances.

Maintains frequent telephone contact with management and supervisors from client companies, gathering facts necessary to determine if unemployment claims are protest able and explaining unemployment rules, regulations, decisions and options.

Researches and provides answers to telephone calls from claims investigators from various state unemployment agencies, providing specific separation, payroll information and employer position.

Organizes and compiles files related to claims, including claim documents, termination reports, counseling statements, data collection sheets, wage statements, supporting documentation and notes from interviews.

Refers information ascertained during investigations to Legal Department when possible EEOC charges, wrongful discharge, or threatened litigation facts may have been uncovered.

Refers information from investigations to Human Resources Services for possible guidance in policy making, supervisor training, or employee counseling. Works closely with HR Specialists and Outplacement to ensure coordinated effort to minimize and positively impact unemployment.

Job Requirements

High School Degree or GED equivalent required. Two year associate degree preferred.

2-4 years' experience basic business skills.

Principles, practices, and procedures of general business including knowledge of unemployment compensation system, filing appropriate unemployment responses, and personnel administration including legal aspects of hiring and firing; and the relationship of the Federal Unemployment Tax Act and the various state acts; knowledge of state and federal unemployment laws, rules and regulations.

Ability to adapt to changing hearing environment in order to direct or redirect focus of hearing proceedings; negotiation and persuasion skills in adversarial situation.

Modern office methods, practices, procedures, and equipment; correct English usage, grammar, spelling, punctuation, business letter writing, and arithmetic; organizing and efficiently maintaining files; typing from clear, straight copy at 35 wpm; word processing preferably Microsoft Word.

Communicates tactfully and effectively, verbally and in writing, and maintains effective work relations with those encountered in the course of employment, familiar with modern office methods, practices, procedures and equipment, as well as filing systems and business letter writing and competent in correct English usage, grammar, spelling, punctuation, and arithmetic.

Offering unrivaled benefits starting day one!

Competitive Compensation Package

Generous paid time off (19 days!) for personal, vacation and sick days

8 Paid holidays

Four hours/month paid volunteer time off

Employee stock purchase plan

401(k) plan

And much more! gives you access to over a million jobs and career opportunities across the US including in Houston. Find your perfect job and apply directly through a simply online application process

13 days 15 hours ago



Unemployment Claims Specialist Insperity - Houston, TX, United States


Location: Houston, TX

Company Profile:
Insperity, a trusted advisor to America’s best businesses for more than 27 years, provides an array of human resources and business solutions designed to help improve business performance. Insperity™ Business Performance Advisors offer the most comprehensive suite of products and services available in the marketplace. Insperity delivers administrative relief, better benefits, reduced liabilities and a systematic way to improve productivity through its premier Workforce Optimization™ solution. Additional company offerings include Human Capital Management, Payroll Services, Time and Attendance, Performance Management, Organizational Planning, Recruiting Services, Employment Screening, Financial Services, Expense Management, Retirement Services and Insurance Services.