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The Guardian Life Insurance Company of America

UX Researcher

The Guardian Life Insurance Company of America - Holmdel, NJ

Description Guardian is looking for a User Experience (UX) Researcher who will be responsible for designing, conducting, analyzing and reporting on user-centered design research and usability testing for our multi-disciplinary agile teams. You will be aligned with the Product Manager of several Scrum teams who are working in concert within a Scaled Agile Framework. Your primary responsibilities will be to identify user needs and goals, prototype interactions and workflows, conduct ethnographic research and rapid, iterative usability testing and develop personas. A successful User Experience Researcher must be able to work with minimal supervision on multiple concurrent efforts. Responsibilities: Conduct concept and usability research and testing both online and in the field and provide UX design recommendations. Create personas through user research and data and understand their role and paths within Guardian\u2019s new business ecosystem. Define meaningful and valuable interaction models and evaluate their success. Develop wireframes and interactive prototypes around customer needs. Find creative ways to solve UX problems (e.g. usability, findability) Work with UX designers\/front end developers to implement recommended designs. Keep abreast of competitor products and industry trends. Serve as a member of a team that acts as a 'repository' of UX best practices. Qualifications Experience Requirements: Proven experience in UX Research, UX Design, or similar role Proven analytical ability directly related to the synthesizing qualitative and quantitative data to understand meaningful findings and inform the overall design process Proven ability to conduct requirements-gathering interviews as well as design user surveys to collect pertinent user behavior insights Collaborate closely with business and technical\/systems analysis resources to develop process maps, wireframes and prototypes Background in research and project management (especially with a Lean Agile approach) Proficient in prototyping tools and design software Strong understanding of interaction design and information architecture WCAG experience preferred, but not necessary Knowledge of front-end development (HTML\/CSS; JavaScript; Angular) a plus Degree in Digital Design, Technical Communication, Computer Science or related field The Guardian Life Insurance Company of America\u00ae (Guardian), currently ranked #218 on the Fortune 500, is one of the largest mutual life insurers. As of December 31, 2016, Guardian reports $1.5 billion in operating income, $7.4 billion in capital, and $66.5 billion in assets under management. Guardian consistently scores high marks for financial strength from all four major credit rating agencies and enjoys a strong competitive position in its major businesses: life insurance, disability income insurance, annuities, investments, dental and vision insurance and employee benefits. As a mutual company founded over 150 years ago, Guardian is owned by its policyholders. The company has paid dividends to policyholders every year since 1868 and the Company\u2019s 8,800 employees and 2,750 financial representatives are aligned with its mission to help individuals, families, and small businesses achieve financial security and protection. Guardian states its aspiration in the following way: \u201cTo be the trusted mutual partner, delivering financial security how, when, and where our clients prefer.\u201d Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

8 days 2 hours ago

The Guardian Life Insurance Company of America

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UX Researcher The Guardian Life Insurance Company of America - Holmdel, NJ, United States

   

Location: Holmdel, NJ

Company Profile:
Keeping Our Promises At Guardian, we know that promises matter. We’ve been keeping ours for over 150 years. We’ve maintained our financial strength for more than a century and a half, despite the countless ups and downs of the economy, so we can meet our future obligations to the people and businesses that put their trust in us. See how our strength, vision, and values make Guardian a company you can rely on.