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Bank of America Corporation

UX Editor Content Strategist Designer

Bank of America Corporation - Boston, MA

Summary: Deliver creative concepts, editorial concepts, visual design solutions or research in support of Bank of America products and services offerings. Works with technology partners to ensure defect-free implementation of design solutions. Designs high-level user flows, navigation systems, and detailed page schematics. Designs visual compositions and develops specifications and assets consistent with brand standards. Creates and edits content consistent with brand standards. Tests design work in production for style\/quality\/adherence to specifications. This role may also plan and execute user experience (UX) research. Solid knowledge of UX design or research. (Reports to Sr. Designer, Design Manager, Design Director) Job Description : UX Editor\/Content Strategist Designer Bank of America\u2019s Digital Design User Experience (UX) team is seeking an experienced Editorial Designer to support website and mobile projects working across the investing client and sales experience for Merrill Lynch, US Trust and Merrill Edge as well as for investing content in Banking, beginning immediately. The Editorial Designer is responsible for contributing to a world-class customer experience by creating content consistent with Bank of America and Investing brand standards and established industry best practices. The Editorial Designer will collaborate with other UX designers (including the Interaction Designer and the Visual Designer) to define and refine content through stakeholder feedback, legal and compliance reviews and usability testing. Requirements Editorial candidates should have experience writing financial content, demonstrate proficiency in user-centered design and have a solid understanding of best practices in web and mobile content. The right candidate must be able to multitask with a demonstrated ability to think strategically about overall customer experience, pay close attention to design detail and have a strong understanding of how to manage business, brand and customer needs. Candidates should be comfortable presenting editorial work and creative concepts to broader audiences, including leadership. Must-have skills Ability to create content consistent with Bank of America brand standards and industry best practices Ability to write and edit content for the investing sales and client experience and familiarity with investing terms and functionality Comfortable presenting editorial work and creative concepts to broader audiences, including leadership Ability to multitask and prioritize needs among several ongoing projects Ability to think strategically about overall customer experience Comfortable working on both sales content (unauthenticated site) and customer content (authenticated site) Comfortable collaborating with UX Interaction Designers and Visual Designers as well as with usability engineers and project stakeholders Exceptional attention to detail with respect to editing and testing content to ensure consistency with internal standards and guidelines (tone, style, legal requirements and brand compliance) Ability to develop high-quality creative copy and concepts Familiarity with gathering customer research and insights and\/or developing test plans to aid in the design and presentation process Familiarity with ADA editorial standards and working with ADA compliance in editorial work Ability to work in both waterfall and agile project environments and deadlines Excellent interpersonal communication, problem-solving and issue-resolution skills Top-notch communication, project management and presentation skills Familiarity with design and development tools (Adobe InDesign, Creative Suite 6\/Creative Cloud, Axure) is preferred Additional comments: Experience with or exposure to financial services experiences and knowledge of mobile native paradigms a plus Must be willing to work in the office five days a week (no remote work)

9 days 13 hours ago

Bank of America Corporation

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UX Editor Content Strategist Designer Bank of America Corporation - Boston, MA, United States

   

Location: Boston, MA

Company Profile:
Bank of America Corporation, through its subsidiaries, provides various banking and financial products and services for individual consumers, small and middle market businesses, institutional investors, corporations, and governments in the United States and internationally. The company’s Consumer & Business Banking segment offers traditional and money market savings accounts, CDs and IRAs, checking accounts, and investment accounts and products, as well as credit and debit cards; and lending related products and services, working capital management, and treasury solutions. This segment provides its products and services through operating 5,100 banking centers, 16,300 ATMs, call centers, and online and mobile banking platforms. Its Consumer Real Estate Services segment offers consumer real estate products comprising fixed and adjustable-rate first-lien mortgage loans for home purchase and refinancing needs, home equity lines of credit, and home equity loans. The company’s Global Wealth & Investment Management segment provides investment and brokerage, estate and financial planning, fiduciary portfolio management, cash and liability management, and specialty asset management services; and retirement and benefit plan, philanthropic management, and asset management services. Its Global Banking segment provides various commercial loans, leases, commitment facilities, trade finance, real estate and asset-based loans, and consumer loans; treasury management, foreign exchange, and short-term investing options; and debt and equity underwriting and distribution, and merger-related and other advisory services. The company’s Global Markets segment offers sales and trading services for securities and derivative products in primary and secondary markets; market-making, financing, securities clearing, settlement, and custody services to institutional investor clients; and risk management products. The company was founded in 1874 and is based in Charlotte, North Carolina.