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Live Nation Worldwide, Inc.

Training Specialist

Live Nation Worldwide, Inc. - Charleston, WV

Job Summary:Job DescriptionResponsibilities include but not limited to:Complete training certification process for all contact center related programs in order to meet training facilitation standards as prescribed by National Contact Center Training Department.Facilitate all new-hire and supplemental training programs as directed, including: Contact Center New Hire Curriculums (including Ticketing and Customer Service), Introduction to Telephone Sales Skills, PCI system enhancements training modules, Client and Marketing updates and other training as developed, in a consistent and standardized method.Ensure all programs are facilitated supporting adult learning theory, using criterion-referenced instruction model to ensure transfer of learning and to build core sales/service agent competencies.Ensure integrity of training materials to prevent potential disconnects or deviation from curriculum and course objectives.Maintain accurate records of all training activities (training evaluations, post-training reports, month-end reports) and report to Training Manager and National Contact Center management on a monthly basis.Maintain accurate new-hire training rosters for Human Resources and ensure Payroll receives rosters in a timely manner weekly.Work directly with Training Supervisor/Manager and National Director on all training related projects and performance improvement processes.Maintain and update training materials for all projects, as directed.Partner with Center Leadership Team to stay informed of changes in policies, procedures and processes.Participate in call center meetings, Training Department meetings and national conference calls as assigned.Skills, Experience and EducationBackground in conducting and delivering extended training curriculums using large/small group instruction techniques.Supervisor or Quality Assurance skills a plus.Excellent verbal and written communication skills.Computer experience necessary, specifically knowledge of Microsoft Excel, Word, PowerPoint and Outlook.Exceptional attendance required; must be employed with Ticketmaster at least 1 year to be eligible for consideration.Available to work days and occasionally be available to conduct evening shift training classes. Some overtime will be required.Hours and SalaryThis is a full-time hourly position, and offers a full benefits package including health benefits and 401K.  Salary is commensurate with experience.All interested applicants should complete and submit an Internal Transfer Request Form and resume at: UsNamed us as one of the Top 40 North American companies in attracting and keeping top talent by LinkedIn, Live Nation is the global leader in live entertainment and ticketing, and we offer a world of opportunity. Our Ticketmaster team doesn't just embrace new technology, we develop ground-breaking software and applications to support our world-leading ticketing platform. Our mix of legendary and brand new venues and restaurants, including the House of Blues, offer an array of hospitality careers. And our unparalleled roster of artists are supported by diverse professionals in all facets of finance, marketing and other corporate operations.Generous vacation, healthcare and retirement benefits are just the foundation of supporting our full-time, global workforce of more than 10,000. We offer continuing professional development in addition to tuition reimbursement. We also provide paid time off to bond with a new child (plus a bonus to help with expenses); paid time off to care for a sick child and to volunteer for causes that are important to you. Plus, working for the world's largest live event and ticketing company means you'll have access to concerts, festivals, sports games and other events through our exclusive employee ticket concierge.There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.Posted 13 Days AgoFull timeJR-09519

7 days 8 hours ago

Live Nation Worldwide, Inc.


Training Specialist Live Nation Worldwide, Inc. - Charleston, WV, United States


Location: Charleston, WV

Company Profile:
Live Nation Entertainment is the world’s leading live entertainment and ecommerce company, comprised of four market leaders:, Live Nation Concerts, Artist Nation and Live Nation Network. is the global event ticketing leader and one of the world’s top five ecommerce sites, with a database of over 119 million fans who visit our sites. Live Nation Concerts produces 22,000 shows annually for more than 2,300 artists globally. Artist Nation is the world’s top artist management company, representing over 200 artists. These businesses power Live Nation Network, the leading provider of entertainment marketing solutions, enabling nearly 800 advertisers to tap into the 250 million consumers Live Nation delivers annually through its live event and digital platforms.