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Edison International.

Training Specialist 2 (TRS2)

Edison International. - Irwindale, CA

Training Specialist 2 (TRS2)','71020383','Jan 4, 2018','Ongoing','US-CA-Irwindale','','!*!ENERGY FOR WHAT’S AHEAD

Are you looking to make a difference in your

career? We’re working on smarter grids, cleaner energy and tools to help people

manage energy more efficiently.

 

About Customer & Operational Services

Southern California

Edison’s (SCE’s) Customer Service Organizational Unit (CS) shares the

responsibility to safely deliver reliable, affordable electricity to our

customers. We support this effort by working to meet customer expectations.

Customer Service is dedicated to operational excellence and innovative thinking

through our workforce in our call center, field operations, billing and payment

center, outage and demand-side management and other service offerings.

 

Position Overview

The Training Specialist is required to deliver

the technical training for CS Customer Contact Center (CCC) and/or Revenue

Services Organization and other office clients as needed. Training Specialists

will provide necessary training to frontline, back office and vendor employees

to ensure they will be ready to serve our customers. They will work with

project and development teams to understand the training requirements and also

assist with development of the training curriculum. They will also work with

the Knowledge Management team and utilize the KM analysis to maintain and

review training curriculum

Typical Responsibilities:

Deliver specialized training to CCC & Revenue Services

Organization (RSO) organizations. (i.e. New Hire, Refresher, New Releases &

Ad-hoc). Training can be conducted in a virtual setting or classroom. Utilize adult learning principles to create a

learner-centered environment to ensure maximum training effectivenessPartner with E&LD Instructional Designers as a Subject

Matter Expert (SME) Develop high level technical training material and/or

presentationsServe

as technical training subject matter experts and provide context for training

manuals.  Research and review materials

to ensure training is properly targeted for technical training programs.  Review materials for accuracy and

appropriateness for clients and provide recommendations as needed. Study

curriculum to ensure professional and accurate deliveryProvide

instructional design and develop course curriculum using the most effective

development tools (i.e. blended learning, CBTs & videos)Analyze

post evaluation and recommend areas of improvements and work with KM team to

identify training opportunity and enhancements.','!*!Minimum Qualifications

Possesses four (4) or more years of experience in

designing and developing technical training courses and evaluating training

programs, methods, and materials to choose the best fit for each course Two (2) or more years of experience in assessing

training needs through surveys, employee interviews, focus groups, or

consultations with managers, instructors, or customer representativesExperience selecting and using training/instructional

methods and procedures appropriate for the situation when learning or teaching

new things.Knowledge

and experience using CWO and/or CSS desktop applications, Microsoft Word, Excel

& PowerPoint.Extensive knowledge of current CCC & RSO policies,

procedures and rates.  

Desired Qualifications

Bachelor’s

degree in business administration, social science, training and development,

human resources, education, or instructional design.Six Sigma LEAN Green/Black Belt Certification.Interpersonal skills - Specialists need strong

interpersonal skills because delivering training programs requires

collaboration with instructors, trainees, and subject-matter experts. They

accomplish much of their work through teams. (flexible team player, be really

flexible, get along well with others with peers and students, patience).Creativity - Specialists should be creative when

developing training materials. They may need to think of and implement new

approaches, such as new technology, when evaluating existing training methods.Experience developing alternative training methods if

expected improvements are not seen.Experience evaluating alternative modes of training

delivery, such as in-person or virtual to optimize training effectiveness,

training costs, or environmental impacts.Ability to obtain, organize, or develop training

procedure manuals, guides, or course materials, such as handouts or visual

materials.Ability to present information using a variety of

instructional techniques or formats, such as role playingAbility

to attend meetings to obtain information for use in training programs or to

inform management of training program status.

Comments

Candidates

for this position must be legally authorized to work directly as employees for

any employer in the United States without visa sponsorship.The

primary work location for this position is the Gateway Business Center in

Irwindale, CA; however, the successful candidate may also be asked to work for

an extended amount of time at the Irwindale Business Center and the Rancho

Cucamonga Regional Office. Relocation

does not apply to this position.

Southern California Edison, an Edison

International (NYSE:EIX) company, serves a population of nearly 14 million via

5 million customer accounts in a 50,000-square-mile service area within

Central, Coastal and Southern California. Join the utility leader that is

safely delivering reliable, affordable electricity to our customers for over

125 years.

 

Edison/SCE

is a proud Equal Opportunity Employer and will not discriminate based on race,

color, religion, sex, sexual orientation, gender identity, national origin,

age, disability, protected veteran status or any other protected status.

 

If you

require special assistance or accommodation while seeking employment with

Southern California Edison, please call Human Resources at (800) 500-4723, and

choose option 3 for the Employee Information Center. Representatives are

available Monday through Friday, 8 a.m. to 4 p.m., Pacific time, except

Wednesdays when the center closes at 2:30 p.m., and holidays, or (800) 352-8580

(Telecommunications device for the hearing impaired - TTY).','Training Specialist 2 (TRS2)

8 days 2 hours ago

Edison International.

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Training Specialist 2 (TRS2) Edison International. - Irwindale, CA, United States

   

Location: Irwindale, CA

Company Profile:
Edison International�s heritage is based on three core values: integrity in our dealings; excellence in service; and respect for all we serve and our fellow employees. To take us to the next level, we've added two values: continuous improvement in our work and teamwork in our approach to the work.