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Convergys Corporation

Training Manager

Convergys Corporation - Wichita, KS

Training Manager




Job #661556025

Job Title:

Training Manager

Job Description

The Manager Training will oversee implementation of all training processes and ensure the delivery and facilitation of adult classroom training in support of client and Convergys programs to ensure superior workforce preparation. This position will maintain ongoing partnerships with other business and resource units focused on reducing costs and continual performance improvement.

Essential Functions/Core Responsibilities

• Responsible for selecting, training, developing, and managing performance of training staff; providing prompt and objective coaching and counseling; and coordinating, planning, and assigning work

• Oversee new hire, continuing education, program specific training, and other training as needed by the business

• Ensure successful execution of local training needs including resource planning, measuring program training effectiveness, and managing trainer attrition

• Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment

• Ensure effective, consistent communication with managers, peers, operations and other resource groups, including day-to-day interaction with clients.

• Develop and cultivate partnership with operations, other business units, resource units, and clients

• Responsible for on-going classroom observations of direct reports, providing guidance, mentoring, and support that focuses on performance improvement

• Monitor and ensure completion of daily training administrative work such as tracking of student data, timekeeping, and other administrative tasks as required in a timely and accurate manner

• Responsible for day-to-day functional supervision of learners within the program training and/or other curriculum delivered through a variety of classroom environments, including attendance and student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations

Candidate Profile

• Bachelor's degree in related field from a four-year college or university with more than seven years of relevant experience (with two to four years of Progressive Mgmt Experience) preferred

• Prior experience in customer service or call center environment preferred

• Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates

• Demonstrated ability to mentor, coach and provide direction to a team of employees

• Knowledge of general Convergys operating policies and procedures

• Ability to work a flexible schedule

• Travel required

Career Framework Role

Manages professional employees and/or supervisors or supervises large, complex technical or business support or production operations team(s). Is accountable for the performance and results of a team within own discipline or function. Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals. Adapts departmental plans and priorities to resolve operational challenges. Decisions are guided by policies, procedures and business plan; receives guidance from senior manager and/or director. Provides technical guidance to employees, colleagues and/or customers. Has accountability for results in terms of costs, strategies and employees.


The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Relocation Assistance Offered


USA, Wichita, KS

Language Requirements:

Time Type:

Full time

Who We Are

At Convergys, our mission is to set the standard in our industry through unparalleled care for our clients, customers & people.

For our clients, this means our 125,000 team members wake up every day united by a common goal: helping our clients maintain exceptional relationships with their customers.

For our people, this means a commitment to each other to accomplish great things, build careers, and have some fun along the way!

Build Your Career With Convergys

When you become part of our team, you join 125,000 talented people around the world who represent some of today’s leading brands. At Convergys, one of our values is to Grow As a Team. It's in our DNA to prioritize teamwork and develop our people. By working together, we achieve great things for clients and create opportunities to build rewarding careers. You can be part of that when you join our team. And it's all at your fingertips!

Watch the video below to hear from some of our employees around the world as they talk about what it means to be part of the Convergys team.

Convergys has careers available in 31 countries at 150 locations.

Establish your career with a company that has locations across the world. You can grow personally and professionally - and make a difference for customers and for the communities where we live and work.

Convergys is an EEO/AA/M/F/Vet/Disability Employer.

Updated 05/09/2018

16 days 10 hours ago

Convergys Corporation


Training Manager Convergys Corporation - Wichita, KS, United States


Location: Wichita, KS

Company Profile:
Convergys delivers consistent, quality customer experiences in 47 languages and from more than 150 locations around the globe. We partner with our clients to improve customer loyalty, reduce costs, and generate revenue through an extensive portfolio of capabilities, including customer care, analytics, tech support, collections, home agent, and end-to-end selling. We are committed to delighting our clients and their customers, delivering value to our shareholders, and creating opportunities for our talented, caring employees, 125,000-strong in 31 countries around the world. Visit to learn more about us.