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W.W. Grainger, Inc

Telesales Campaign Associate - Lake Forest, IL

W.W. Grainger, Inc - Lake Forest, IL


Date: Apr 29, 2018

Location: LAKE FOREST, IL, US, 600455201

Company: Grainger

Company Overview

Grainger is a broad line, business-to-business distributor of maintenance, repair and operating (MRO) supplies and other related products and services. More than 3.2 million businesses and institutions worldwide rely on Grainger for products such as safety gloves, ladders, motors and janitorial supplies, along with services like inventory management and technical support. These customers represent a broad collection of industries including commercial, government, healthcare and manufacturing. They place orders online, on mobile devices, through sales representatives, over the phone and at local branches. Approximately 5,000 suppliers provide Grainger with more than 1.6 million products stocked in Grainger’s distribution centers and branches worldwide.

Position Description

The Grainger Telesales Campaign Associate is responsible for executing sales campaigns to customers over the phone. The TCA will be given a campaign objective and provided with a list of accounts that have minimal existing relationship with Grainger; the primary function of the TCA will be to call the customer to execute each campaign. The customer base is exclusive to Grainger’s medium-sized customers, and the work of the TCA is important to growing Grainger’s sales and relationships with these customers.

Job is an individual contributor and has no direct reports

Initiate outbound sales calls (up to and beyond 100 per day) to Grainger customers to execute campaigns

Execute campaigns designed to sell new programs, promote cross-category purchasing, and grow the customer contact base

Understand campaign objectives, seeking additional information from Supervisor where needed

Use judgment and problem-solving skills to navigate to appropriate customer contacts on each call

Have effective customer conversations when executing campaigns

Keep detailed tracking and reporting on campaigns in CRM system

Use additional tools as provided

Position Requirements:

Candidate’s for this role will have:

0-2 years of experience, with customer relationship experience preferred

An assertive & persistent personality, high energy level and resilient character

Strong communication skills, and the ability to quickly build rapport by phone with all levels of professionals

Flexibility to quickly adjust to rapid campaign changes

Strong desire to win and enjoyment of competition

Ability to work effectively in a team environment

Desire for coaching and personal growth

High business ethics and integrity

Cold calling, telemarketing experience preferred

High School Diploma or GED required, college degree preferred.

All candidates must demonstrate ability to:

Meet or exceed campaign metrics

Quickly change direction with each new campaign

Rapidly build knowledge of Grainger

Effectively communicate over the phone

Be open to coaching and feedback

Understand and use basic selling techniques: open, probe, presentation, over-coming objections

EEOC Statement

Grainger is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Job Segment: CRM, Inside Sales, Telemarketing, Call Center, Technical Support, Technology, Sales

19 days 20 hours ago

W.W. Grainger, Inc


Telesales Campaign Associate - Lake Forest, IL W.W. Grainger, Inc - Lake Forest, IL, United States


Location: Lake Forest, IL

Company Profile:
Grainger’s mission is to help professionals keep their operations running and their people safe while providing an environment where hard-working and talented team members thrive. Every day our 23,700 team members get it done for our customers, suppliers and communities. Their global spirit of service fuels the company’s commitment to making a positive difference everywhere we operate