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Ricoh Americas Corp.

Technology Service Tech I.TS Field Support.US

Ricoh Americas Corp. - San Antonio, TX

Technology Service Tech I.TS Field Support.US

in

San Antonio

Texas

POSITION PROFILE

Services and repairs a variety of company products and systems at customer locations usually within a specific geographic area. A Technology Service Technician is capable of handling a full workload in a standalone and or networked environment.

JOB DUTIES AND RESPONSIBILITIES

Achieves expected productivity levels associated with assigned workload and level of experience.

Manages territory, inventory and customer relationships.

Demonstrates excellent technical and customer relation skills.

Actively drives revenue generating opportunities through supply leads, contract sales, network support contract leads, equipment and print assessment leads.

Demonstrates technical expertise

Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on assigned equipment.

Performs Basic Connected installations, sets up IP addresses, downloads printer drivers and provides customer training on printing functions.

Performs troubleshooting and repairs or replaces equipment components as necessary on B&W, color and multifunctional devices.

Demonstrates required digital competencies associated with assigned products and level assignment.

Completes technical training on new equipment as assigned.

Manages territory

Effectively executes all required territory management and call handling procedures.

Works closely with sales partners to maximize equipment leads and upgrade opportunities.

Maintains and manages own parts inventory with a high degree of accuracy.

Adheres to territory back-up plans.

Completes all required administrative tasks in an accurate and timely manner.

Complies with all company policies.

Customer Service

Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed.

Provides technical assistance to less experienced technicians.

Exhibits professional appearance and demeanor at all times.

Maintains productive, professional relationship with all company personnel.

Is positive and contributing team member.

Responsible for maintaining a car stock inventory.

Performs other duties as assigned.

QUALIFICATIONS (Education, Experience, and Certifications)

Typically:

Requires journeyman level technical knowledge typically gained through completion of technical school and 2 years of related experience.

Requires a valid state driver's license and minimum level of auto insurance coverage per company policy, as position entails extensive use of personal car while on company business.

Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.

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Ricoh Americas Corporation

Ricoh Americas Corporation Jobs

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8 days 22 hours ago

Ricoh Americas Corp.

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Technology Service Tech I.TS Field Support.US Ricoh Americas Corp. - San Antonio, TX, United States

   

Location: San Antonio, TX

Company Profile:
Ricoh is a global technology company specializing in office imaging equipment, production print solutions, document management systems and IT services. Headquartered in Tokyo, Ricoh Group, operates in more than 200 countries and regions. In the financial year ending March 2011, Ricoh Group had worldwide sales of 1,942 billion yen (approx. 23 billion USD).