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Willis Towers Watson.

Technical Writer

Willis Towers Watson. - South Jordan, UT

Technical Writer, South Jordan


Willis Towers Watson


South Jordan, United States

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Technical Writer **Date Posted:** May 9, 2018 Apply Not ready to Apply? at ******************************************************* **JOB DESCRIPTION** As a Technical Writer, you will play a key role in crafting technical and process documentation, along with other materials based on the needs of our engineering teams. You will interact with numerous software engineering teams to analyze and gather input to maintain useful documentation. You will be responsible for helping us develop and evolve our documentation strategy, as well as build out and maintain our existing library of documentation - including technical specification, release communications, user manuals, and other materials as needed. The key to the success of this position will be delivering high-quality documentation to our engineers and end users, while also contributing to the future vision regarding best practices and standards. The individual in this role will have the opportunity to gain a large breadth of knowledge by working with experts in the fields of DevOps, Software Engineering, Systems Infrastructure, and QA Automation Testing. Our teams are empowered to make key decisions to continually improve our offerings and create supporting processes. The Technical Writer should have a proven understanding of developing processes and implementing solutions. They will be responsible for coaching and mentoring fellow team members in documentation best practices. They should have a solid understanding of creating and maintaining online documentation. **The Environment:** We believe in a collaborative work environment and a culture that thrives on learning new things. We enjoy the benefits of being a big company while maintaining the culture and feel of a startup. Here are a few of our favorite perks: Company lunch provided once every week Casual dress code Flexible work schedule Supportive of contributions to open source software Team centric rooms that maximize team collaboration while minimizing cross-team distractions **The Role** Information Architecture Analyze and gather information about the organizations Confluence Wiki in order to understand how its meant to be used. This may involve consulting with business representatives. Conduct assessment of existing pages in Confluence to determine their usability and structural efficiency. Study the preferences and information consumption methods of Confluence users to identify their requirements. Evaluate the navigation structure, page labelling, and search systems of Confluence pages to spot areas that require modification. Monitor user feedback to identify issues and make appropriate adjustment to site structure Develop strategies for Confluence space improvement and better user experience Collaborate with content strategists, product owners, team leads, and UX designers. Design the information structure, workflow, and navigation system of a Confluence space. Optimize user interaction by relocating or reorganizing Confluence pages to create clear and readable sitemaps, taxonomies, personas, and content matrices. Your goal is to optimize Confluence page geography to make information easier to locate in the corporate instance of Confluence. Deliver presentations on site models for stakeholders, highlighting improvements on usability and accessibility to target users Content Management Help define content and digital governance standards Oversee content publishing guidelines Optimize Confluence space/page search functionality to improve content findability Serve as an advocate and thought leader for effective content strategy Implement a Confluence space/page taxonomy design (page labeling and properties) Implement a content auditing/inventory process Work with and interpret enterprise analytical data (particularly Google Analytics) and understand and its role in content strategy design Develop a content strategy aligned with short-term and long-term readership goals Create and publish engaging content Edit, proofread and improve writers posts Liaise with writers to ensure brand consistency Develop an editorial calendar and ensure content team is on board **The Requirements** Minimum of 3 years of Technical Writing experience Ability to coach and mentor teams Ability to set priorities and undertake complex tasks with minimal supervision Ability to work with multiple teams and multiple projects Experience writing developer guides, end user documentation, and software release communications. Excellent verbal and writing skills, including the ability to research, design, and write new documentation, as well as to maintain and improve existing materials Ability to assist in scoping documentation efforts and creation of timelines to meet deliverables Experience with creating online documentation in Atlassian Confluence Strong skills in the following applications: MS Word Adobe Acrobat Power Point Screen capture and image editing tools Experience in short release cycles and Agile-Scrum methodology Some functional knowledge in one or more of the following areas is a PLUS: Continuous Integration, Continuous Delivery, Configuration Management, Package Management, Networking, APIs, SOC and HIPAA compliance, C#, JavaScript, SQL Server, Scrum / Agile, SQL Server BS / BA degree or relevant experience English Fluency Professional, organized, self-starter with the ability to work well both individually and with groups with minimal supervision **The Company** Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas - the dynamic formula that drives business performance. Together, we unlock potential. Learn more at **********************. **Willis Towers Watson is an equal opportunity employer** Willis Towers Watson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability. Equal Employment Opportunity: Know your rights. **Unsolicited Contact:** Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer. Apply Not ready to Apply? at ******************************************************* **SHARE WITH:** Share on Facebook Share on Twitter Share on Google Share on Pinterest Share on Linkedin Share by Mail **JOB SNAPSHOT** Location:South Jordan, UT, US Date Posted:May 9, 2018

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12 days 8 hours ago

Willis Towers Watson.


Technical Writer Willis Towers Watson. - South Jordan, UT, United States


Location: South Jordan, UT

Company Profile:
Towers Watson was forged from the decades of experience, innovation and clients-first philosophy that were hallmarks of both Towers Perrin and Watson Wyatt. Although our vision is firmly fixed on the future, our roots go back nearly 150 years.