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Wells Fargo

Technical Writer 4 - Enterprise Information Security Technical Writer and Sharepoint Designer

Wells Fargo - Minneapolis, MN

Job DescriptionSince 1852, customers have trusted that Wells Fargo would keep their assets secure from theft and always available.  Today, maintaining customer trust remains our underlying operating principle. Enterprise Information Security’s (EIS) vision is to provide Wells Fargo world leading cyber security risk management. Through a framework that addresses policy, process, operations, people, and technology, EIS protects Wells Fargo’s infrastructure, corporate data, and customer assets, and ensures alignment with applicable regulations and laws. EIS is part of Wells Fargo's Corporate Risk organization and is led by the Chief Information Security Officer.  Note: This position can be located in any core Wells Fargo location or telecommute.  The Security Analytics team within Cybersecurity Defense and Monitoring is looking for motivated candidates who thrive in a fast paced environment and like to work on diverse projects.  The Technical Writer 4 position is responsible for creating and updating documentation and visible communication across various development teams, applications, and security products across the Enterprise Information Security footprint. Create and revise documents and communication mechanisms (including SharePoint) across diverse Information Security teams and products using Brand Standards Draft, edit, and format complex manuals, project artifacts, data flow diagrams and data governance documentation Work with project management, project teams, and subject matter experts (SMEs) to develop clear documentation on policies, procedures, quick reference guides, and other artifacts Edit content for grammatical correctness and adapt it to different audiences, produce a single voice, or improve the content and layout. Design SharePoint sites for work groups or teams that are easy to navigate, consistent, and utilize SharePoint features and workflows for automation Actively participate in detailed discussions with application teams, project teams, operations staff, peers, and senior management to document solutions and exceed our business partner needs and expectations Listen to business partner needs and offer consulting recommendations which align to best practices and maximize effectiveness Assist manager and team with other tasks as neededRequired Qualifications5 years of technical documentation and publication experience1 year of SharePoint experienceDesired QualificationsProcess definition and documentation experienceExtensive knowledge and understanding of professional technical writing processes and toolsAdvanced Microsoft Office skillsExcellent verbal, written, and interpersonal communication skillsInformation security experienceKnowledge and understanding of maintaining and updating SharePoint team web contentExperience managing communications and documentation projectsAbility to execute in a fast paced, high demand, environment while balancing multiple prioritiesKnowledge and understanding of technical documentation: creation of detailed design and technical artifactsAbility to advise end users on version control concepts/procedures and create clear, written guidelines for common scenariosKnowledge and understanding of operational processesAbility to simultaneously lead multiple projectsStrong research and documentation skillsAbility to present complex material in a digestible, consumable manner to all levels of managementAbility to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are importantOther Desired Qualifications Knowledge and understanding of creation of Screen Mockups using SnagIt or equivalent screen capturing software BS/BA or higher in English, journalism, professional writing, creative writing, education, business or communicationsDisclaimerAll offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.Relevant military experience is considered for veterans and transitioning service men and women.Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

10 days 20 hours ago

Wells Fargo


Technical Writer 4 - Enterprise Information Security Technical Writer and Sharepoint Designer Wells Fargo - Minneapolis, MN, United States


Location: Minneapolis, MN

Company Profile:
Wells Fargo & Company provides retail, commercial, and corporate banking services to individuals, businesses, and institutions. The company’s Community Banking segment offers checking and market rate accounts, savings and time deposits, individual retirement accounts, and remittances; and lines of credit, auto floor plan lines, equity lines and loans, equipment and transportation loans, education and residential mortgage loans, and credit and debit cards. This segment also provides equipment leases, real estate and other commercial financing, small business administration financing, venture capital financing, cash management, payroll services, retirement plans, health savings accounts, and merchant payment processing and private label financing solutions, as well as purchases retail installment contracts. Its Wholesale Banking segment offers commercial loans and lines of credit, letters of credit, asset-based lending, equipment leasing, international trade facilities, trade financing, collection, foreign exchange, treasury management, investment management, institutional fixed-income sales, interest rate, commodity and equity risk management, insurance, corporate trust fiduciary and agency, and investment banking services, as well as online/electronic products. This segment also provides construction, and land acquisition and development loans; secured and unsecured lines of credit; interim financing arrangements; rehabilitation loans; affordable housing loans and letters of credit; loans for securitization; commercial real estate loan servicing; and real estate and mortgage brokerage services. The company’s Wealth, Brokerage, and Retirement segment offers financial advisory, wealth management, brokerage, retirement, trust, and reinsurance services. As of March 7, 2014, it operated through 9,000 locations and 12,000 ATMs, and offices in 36 countries, as well as through The Company was founded in 1852 and is headquartered in San Francisco, California.