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Medtronic, Inc.

Technical User Support Analyst

Medtronic, Inc. - Boulder, CO









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Job Details



Job Title

Technical User Support Analyst




Boulder, CO, 80305, USA


Technical User Support Analyst


Boulder, Colorado, United States

Requisition #:


Post Date:

2 days ago

**Careers that Change Lives**

Are you a passionate, dedicated and a motivated Vital Sync User Support Analyst looking for a new challenge? In this role, you will use expertise in customer service and technical knowledge gained from previous experience to provide remote support to Vital Sync customers. You will use extensive hardware and software experience to manage support cases for the Vital Sync product. It is critical for this role to want to support customers and be able to triage after hours cases.

**Impact patient outcomes. Come for a job, stay for a career.**

Perform as a Level 2 support engineer of the Vital Sync product:

Deeply understand the installation process for all HIM products.

Create/maintain documentation such that support can be understood and executed with minimal guidance by others with skill in the space such as a contractor.

Deeply understand the site assessment for various technologies such as WPAN and WLAN and other network methodologies.

Work with Hospital network personnel to understand and provide configuration recommendations to optimize the Vital Sync platform.

Create site specific documentation for this activity such that support can be understood and executed with minimal guidance by others with skill in the space such as a contractor or Covidien Service Provider.

Participate in developing a “Knowledge Sharing” tool that will allow easy capture and dissemination of the learnings during installations to a broader group.

Provide “Level 2” technical support for all HIM products, answering the deeper questions posed by customers while escalating to Level 3 and level 4(RD), as appropriate.

Act as back up for remote software deployments and upgrades as necessary.

Develop and deploy systems for configuration management for customer installation.

Develop and deploy hardware and software tools that enable field installations and configurations.

Travel requirement: 25%.

We all play an important role to support the Mission in Medtronic and we need the best colleague on board to help us achieving the Mission.

**Must Have: Minimum Requirements**


GED/High School Graduate


10 years of IT experience with a GED/High School Graduate

6 years of IT experience with Associate Degree

2 years of IT experience with a Bachelors Degree

Some IT Experience with a Masters Degree


Experience with customers and deploying technology in a customer environment, with a strong preference for hospital experience

Windows Server experience

**Nice to Have:**

Bachelor’s Degree

2 years with Virtualized environments with a preference for VMWare

2 years with network equipment like Cisco, WiFi access points, Fortinet, Firewalls, Load Balancers etc.

2 years using a programming language like Powershell, Python, VBscript to automate tasks in a Windows environment.


The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers.

Must be able to travel independently to various Medtronic buildings/sites


Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We can accelerate and advance our ability to create meaningful innovations – but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.


It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

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10 days 8 hours ago

Medtronic, Inc.


Technical User Support Analyst Medtronic, Inc. - Boulder, CO, United States


Location: Boulder, CO

Company Profile:
Medtronic, Inc. manufactures and sells device-based medical therapies worldwide. The company operates in two segments, Cardiac and Vascular Group, and Restorative Therapies Group. The Cardiac and Vascular Group’s products include pacemakers; implantable defibrillators; leads and delivery systems; ablation products; electrophysiology catheters; products for the treatment of atrial fibrillation; information systems for the management of patients with cardiac rhythm disease management (CRDM) devices; coronary and peripheral stents and related delivery systems; therapies for uncontrolled hypertension; endovascular stent graft systems; heart valve replacement technologies; cardiac tissue ablation systems; and open heart and coronary bypass grafting surgical products. The Restorative Therapies Group offers products for various areas of the spine; bone graft substitutes; biologic products; trauma, implantable neurostimulation therapies, and drug delivery devices for the treatment of chronic pain, movement disorders, obsessive-compulsive disorder (OCD), overactive bladder, urinary retention, and fecal incontinence and gastroparesis; external insulin pumps; subcutaneous CGM systems; products to treat conditions of the ear, nose, and throat; and devices that incorporate advanced energy technology. It also manufactures and sells image-guided surgery and intra-operative imaging systems; and provides Web-based therapy management software solutions. The company serves hospitals, physicians, clinicians, and patients in approximately 140 countries. Medtronic, Inc. was founded in 1949 and is headquartered in Minneapolis, Minnesota.