Technical Trainer - Engineering CoachComcast - Centennial, CO
Technical Trainer - Engineering Coach
Comcast brings together the best in media and technology. We drive innovation to create the world’s best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
This role is responsible for the delivery of the learning curriculum and developing programs for employees, supervisors, and managers that enhances performance and deliver a return on investment. Works with moderate guidance in own area of knowledge. Uses in-depth experience, knowledge and skills in multiple managed services solutions and vendor equipment. Acts as a key contributor in a complex and crucial environment.
Facilitates learning to develop participants' competencies and help learners meet specified performance expectations.
Monitors linkage between curriculum and improved learner job performance; coaches participants back on the job, ensuring learning translates to performance.
Makes initial evaluation of learning and works with other Trainers and/or Training Managers to determine best methods to provide feedback to learners and their managers.
Provides supervision of employees during training by tracking attendance, addressing inappropriate behavior, and documenting performance and development needs.
Assists in revising existing courseware for training.
Administers learning schedules, calendar, and maintains participant records during training.
Uses the appropriate training model as a guideline to aid in the support of participant skill strength, gap identification, and development.
Manages classroom environment to ensure a quality learning experience and escalates inappropriate behavioral issues to local management.
Adheres to established policies and procedures related to learners and Trainers.
Supports Comcast University content feedback loop to drive ongoing quality improvement to national training programs.
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
Other duties and responsibilities as assigned.
Previous experience in enterprise networks
Previous experience in LAN management
Excellent understand of cable modems used in single site and multi-tenant locations
Understanding of Ethernet, DSL, and 4G
Previous experience with delivery of technical training for Data and Voice solutions
Excellent oral and written communication skills
Demonstrated presentation and facilitation in a classroom environment
Understanding and application of Adult Learning Theory
Telecommunications industry experience.
Ability to travel to up to 20% to locations within the Comcast footprint, with possible international travel
Position may require shift work to accommodate business needs
Coaching knowledge and experience with demonstrated ability to develop and/or improve skills application through self-assessment and/or constructive feedback (either as a people leader or as a senior-level peer)
Previous experience with mentoring peers or others in a business setting and applying sound mentoring principles
Previous experience and demonstrated ability to tailor communication style and content when communicating information to leaders.
Demonstrable commitment to continual personal and professional development
Industry certifications such as CCENT, CCNA, CCNP, etc. highly desired
Comcast is an EOE/Veterans/Disabled/LGBT employer
10 days 13 hours ago
applyTechnical Trainer - Engineering Coach Comcast - Centennial, CO, United States
Comcast Corporation operates as a media and technology company worldwide. It operates through Cable Communications, Cable Networks, Broadcast Television, Filmed Entertainment, and Theme Parks segments. The Cable Communications segment offers video, high-speed Internet, and voice services to residential and business customers under the XFINITY brand name. This segment also provides business services, such as cellular backhaul services to mobile network operators; Ethernet network services; and online advertising services. The Cable Networks segment operates national cable networks, which provide entertainment, news and information, and sports content; regional sports and news networks; international channels; and cable television production operations, as well as owns digital media properties. The Broadcast Television segment operates NBC and Telemundo broadcast networks, NBC and Telemundo owned local broadcast television stations, and broadcast television production operations, as well as owns digital media properties. The Filmed Entertainment segment produces, acquires, markets, and distributes live-action and animated filmed entertainment under the Universal Pictures, Focus Features, and Illumination names. This segment also develops, produces, and licenses stage plays, as well as owns digital media properties. The Theme Parks segment operates theme parks; studios; Island of adventures; and a dining, retail, and entertainment complex. Comcast Corporation was founded in 1963 and is headquartered in Philadelphia, Pennsylvania.
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