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Mettler Toledo

Technical Support Specialist-Industrial Products

Mettler Toledo - Columbus, OH

Technical Support Specialist-Industrial Products




Technical Support Specialist-Industrial Products

Publication Date: Nov 08, 2017

Working Place:Columbus, Ohio

Technical Support Specialist-Industrial Products

Working at METTLER TOLEDO means you are impacting the world in important ways. Our precision measuring devices span the world's laboratories, production facilities, and retail stores. We manufacture, sell, and service instruments that detect, measure, and weigh - from the infinitely small to the largest of vehicles or airplanes.

We help feed the world. We impact how food is produced, packaged and made safe.

We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.

METTLER TOLEDO products are essential to the production and consistent quality of every kind of consumer product.

No matter how far human kind goes to explore new frontiers, METTLER TOLEDO is there to help make it happen.

METTLER TOLEDO is hiring a Technical Support Specialist for our Industrial product line in the Columbus, Ohio area who will provide pre- and post-sale tech support to internal and external customers within the U.S. and Canada. As our Tech Support Specialist, you will be an in-depth product and technical expert giving world-class customer service in line with METTLER TOLEDO culture.

We Have:

Global market strength and worldwide leadership in weighing

A brand name that is identified worldwide with precision, quality, and innovation

Thousands of patents, design and innovation awards

A commitment to world-class service on our state-of-the-art equipment

You Have:

An associate's degree in engineering or a related technical field of study or equivalent work experience. A bachelor's degree is a plus.

Direct experience with industrial weighing equipment, weighing systems, data collection or process controls is a plus.

Two years or more of technical support or technical training experience.

Excellent customer service skills to interact with internal and external customers with solid written and verbal (English) communication skills to both present and write product-related documents and white papers.

You Can:

Provide in-depth technical support for the products within the industrial business area

Meet or exceed KPI's for providing support to our customer base such as abandonment rates, first contact resolution, call volume, etc.

Log and document calls, emails and chats into our tracking database.

Create customer quotations and related documents in partnership with our production team.

Author and review technical bulletins, white papers and similar product documents.

Assist or lead product-related training.

We Give You:

Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire

Gym discount program, tuition reimbursement, educational matching gift program

And, all the usual such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits

For those who prioritize precision, METTLER TOLEDO is precisely where you belong. Learn more about us at or watch our latest video.

We are an equal opportunity employer and value diversity at our company. We give consideration for employment to qualified applicants without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information or protected veteran status. If you’d like more information about your EEO rights as an applicant under the law, please click here.

Mettler Toledo endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at


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13 days 12 hours ago

Mettler Toledo

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Location: Columbus, OH

Company Profile:
METTLER TOLEDO is a global manufacturer and marketer of precision instruments for use in laboratory, industrial and food retailing applications. The Company has strong worldwide leadership positions. A significant majority of our instrument sales are in segments in which we are the global leader. In addition to a broad product offering, we have one of the largest global sales and service organizations among precision instrument companies.