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Global Payments Inc.

Technical Support Specialist, Tier 1

Global Payments Inc. - Newark, CA

Job Description
Summary:The Technical Support Specialist, Tier 1 will perform remote support of payment industry partners and clients in a call center environment. This is an entry level support position.\r
Job Details: Job Description Software / Hardware Troubleshooting and Installation Software installation, configuration and training on POS functionality Manage incoming support inquiries via phone, email, and web Troubleshoot POS, software, payment gateway and various other credit card processing applications. Troubleshoot payment industry hardware including pin pads, card readers and countertop terminals Troubleshoot payment industry methods of payment including credit card, check, gift, loyalty and Private Label \r
Work With Partners and Internal Team Members Escalate matters as appropriate Assist in improving procedures and efficiency Work efficiently and professionally with other departments and vendors Maintain a clean working environment. \r
Complete Special Projects and Additional Duties Research and Maintenance for POS and Payment Gateways Supported Deployment Rollover Process equipment supply orders as necessary and insure all orders are deployed accurately and in a timely manner \r
We are an EOE F/M/D/V.  Global Payments, Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color creed, religion, sex, national origin, age, citizenship, disability, veteran status or any other protected status. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department. \r
Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of responsibilities, duties and skills required.

7 days

Global Payments Inc.


Technical Support Specialist, Tier 1 Global Payments Inc. - Newark, CA, United States


Location: Newark, CA

Company Profile:
With a relentless commitment to "go above and beyond” for our customers rooted in our corporate values, we seek to ensure all of our payment processing services meet the demanding needs of business today and set the standards for tomorrow. With every transaction, with every service, with every product and every system, Global Payments builds trust in every transaction.