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Bio-Rad Laboratories, Inc.

Technical Support Rep II

Bio-Rad Laboratories, Inc. - Irvine, CA

What you'll be doing:
The Technical Support Representative II will provide superior customer service support to external and internal customers, marketing, sales force, selling units, distributors, product support, and partners. Responsible for troubleshooting, investigating, documenting, educating and providing information regarding implementation and functionality of all in-house developed QC data management and connectivity software products. Required to maintain high availability within the ACD phone system and accurately document customer interactions, complaints and resolutions within the department\u2019s CRM. Attempt to close all opened tickets within 24 hours of receipt from customer. Strictly adhere to procedures and policies and report all compliance weaknesses to supervisor. Work with a team to perform root cause analysis, solve issues, create workarounds and document work according to procedures. Attend in-service, training, department, and other specified meetings
What you need for this role:
Education:   Minimum High School graduate level education is required.  Associate degree or equivalent combination of education and work experience in Information Technology is preferred
Experience:   2 years customer service experience.  Experience with SQL Server, TCP-IP, and knowledge of Customer Relationship Management Database operations.
Skills:   Requires basic technical foundation and the ability to apply and communicate technical knowledge.  Requires good communication skills.  Position requires extensive phone use

20 days 17 hours ago

Bio-Rad Laboratories, Inc.


Technical Support Rep II Bio-Rad Laboratories, Inc. - Irvine, CA, United States


Location: Irvine, CA

Company Profile:
Bio-Rad Laboratories (NYSE: BIO and BIOb) continues to play a leading role in the advancement of scientific discovery by offering a broad range of innovative tools and services to the life science research and clinical diagnostics markets. Founded in 1952, Bio-Rad has a global team of more than 7,300 employees and serves more than 100,000 research and industry customers worldwide through the company's global network of operations. Throughout its existence, Bio-Rad has built strong customer relationships that advance scientific research and development efforts and support the introduction of new technology used in the growing fields of genomics, proteomics, drug discovery, food safety, medical diagnostics, and more.