Live chat
ScanSource Europe SPRL

Technical Services Engineer

ScanSource Europe SPRL - Greenville, SC

Summary

The Technical Services Engineer possesses Tier III product knowledge and is responsible for interfacing with end customers and business partners to provide implementation and training services on basic and advanced telecommunication platforms.

Essential Job Duties

Provide Technical Services Associate functions plus the following:

Ability to provide product and technology evaluation and recommendations. Including but not limited to LAN/WAN, application interaction and environmental requirements etc.

Work closely with other technical teams to implement solutions

Serve as lead contact and technical resource for implementation projects

Assist sales team with writing scopes of work, providing timelines and budgets

Resolving Tier III issues escalated from Tier I & II technicians

Ensuring infrastructure meets compliance controls and framework

Serving as an information resource and a mentor for Tier I & II technicians, services sales team, business development design specialists and other personnel as appropriate.

Provide setup, maintenance, and oversight of demo, training and lab equipment.

Provide technical certification training for business partner resources in a classroom environment

Three or more years of related experience providing telecom network and infrastructure design/support

Reporting Relationships:

Technical Services Manager

Requirements:

3 years of experience in related field

Computer skills MS Word, Excel, and Visio

Presentation skills

Product certifications

Knowledge of IT business systems (Active Directory/DNS/DHCP/MS Exchange)

Preferred:

Bachelors degree in computer science

Call Center configuration

UC convergence background

LAN/WAN Networking knowledge

Avaya SMB/Enterprise knowledge

Linux

Wireshark

Physical Requirements:

Ability to sit at a computer terminal for long periods of time.

Ability to be physically in attendance at workstation at designated company office location during normal business hours designated for this position.

Ability to travel 35% of the time

Ability to lift 50 pounds.

ScanSource, Inc. is an Equal Opportunity Employer

EOE/M/F

6 days 14 hours ago

ScanSource Europe SPRL

apply

Technical Services Engineer ScanSource Europe SPRL - Greenville, SC, United States

   

Location: Greenville, SC

Company Profile:
ScanSource Europe SPRL, Avenue du Bourget / Bourgetlaan 44, B-1130 Brussels, Belgium - numéro d'entreprise 0476.373.928 - Commercial Register (registre des personnes morales) tribunal de commerce de Bruxelles - TVA BE 0476.373.928.