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JPMorgan Chase & Co,

Technical Operations Manager - Military veterans preferred

JPMorgan Chase & Co, - Columbus, OH

As a Technology Operations Manager, there will be strong focus on uplifting new application support model, in addition to incorporating new firm wide tools into daily production. You and your team will work with the business and technology leadership in defining, prioritizing and achieving strategic objectives, defining short and long term objectives for projects and technology platforms. Regularly communicate status of program to all impacted stakeholders. Clearly define project objectives, lead the development of the implementation plan, and oversee the execution of that plan. Provide the technical management team with constructive feedback as it pertains to project or overall program performance. Ensure compliance of application development activities for system integration with third party vendor solutions\u00a0with technology risk policies.\u00a0 Analyze project risks, costs, and benefits and makes relevant recommendations to business and technology leadership team. Develop processes and tools that encourage continuous performance improvements. \u00a0This position requires a strong self-starter who can proactively engage a virtual, cross organizational team without formal direction, and who has senior level interpersonal skills such as influence management, negotiation, and analytical/problem solving skills.\u00a0\u00a0
Working knowledge of Consumer & Community Bank (CCB) IT and its supporting Lines of Businesses strongly preferred
Extensive experience establishing and managing to project plans and key milestone dates
Ability to develop and manage a project budget
Experience with projects in multiple technologies, functions and industries
Experience with Agile and waterfall software development methodologies
Proficient creating senior management presentations using MS PowerPoint
Experience managing resources that are geographically distributed and culturally diverse.
Strong written and oral communication skills
Excellent judgment and decision making
Ability to resolve conflict & facilitate decision-making
Proven ability to make complex decisions based on experience, analysis and judgment.
Flexible, process-oriented, organized, with excellent analytical & troubleshooting skills
Formal project management training and PMP Certification\u00a0is preferred
The ideal candidate will have at least 7 years of Technology Operations Management experience with a proven background in:

24/7 Customer Support and Service Delivery Model

Performance Metrics & Reporting

Technical Problem Resolution

Business Applications Knowledge

Business Continuity/Resiliency Knowledge

Change Management

Corporate IT Audit Process

IT Risk Management

Asset/Inventory Management

Business Continuity Risk Assessment

Customer Service

Infrastructure Product Knowledge

Operations Systems and Data Sources Knowledge

Vendor Management

Technical Systems Operations Management

Proficient in Microsoft Office Suite and familiarity with Microsoft Project is required

\u00a0Our Consumer & Community Banking Group depends on innovators like you to serve nearly 66 million consumers and over 4 million small businesses, municipalities and non-profits.\u00a0 You\u2019ll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers.\u00a0When you work at JPMorgan Chase & Co., you\u2019re not just working at a global financial institution. You\u2019re an integral part of one of the world\u2019s biggest tech companies. In 14 technology hubs worldwide, our team of 40,000 technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $9.5B annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world.\u00a0 \u00a0At JPMorgan Chase & Co. we value the unique skills of every employee, and we\u2019re building a technology organization that thrives on diversity.\u00a0 We encourage professional growth and career development, and offer competitive benefits and compensation.\u00a0 If you\u2019re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.\u00a0 So if you're ready to put your passion for technology to work in a way that makes a real difference, apply today.\u00a0
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30 days 10 hours ago

JPMorgan Chase & Co,


Technical Operations Manager - Military veterans preferred JPMorgan Chase & Co, - Columbus, OH, United States


Location: Columbus, OH

Company Profile:
JPMorgan Chase (NYSE: JPM) is one of the oldest financial institutions in the United States. With a history dating back over 200 years, here's where we stand today: JPMorgan Chase (NYSE: JPM) is one of the oldest financial institutions in the United States. With a history dating back over 200 years, here's where we stand today: