Technical Account Manager, Google Cloud Professional ServicesGoogle, Inc. - Boulder, CO
Technical Account Manager, Google Cloud Professional Services
Note: By applying to this position your application is automatically submitted to the following locations: Mountain View, CA, USA; Boulder, CO, USA
Google Cloud teams work with schools, companies, and government agencies to make them more productive, mobile and collaborative. You will oversee all aspects of the Google Cloud sales process, improving it with your insightful data analysis, troubleshooting, and seamless cross-functional teamwork. Your strategies ensure that companies new to Google products get the highest quality customer support and that the Google Cloud program overall is kept on the cutting edge.
Our Professional Services organization brings product and implementation expertise directly to our customers, injecting passion and know-how to help them get the most out of Google Cloud.
As a Technical Account Manager (TAM), you will draw on your technical, communication and organizational skills to help customers get the most value from their Google Cloud Platform and G Suite investments. Your previous experience with enterprise infrastructure implementations, cloud platform design, Big Data solutions and application development, will play a critical part in your day to day work driving success and advocating for our most critical strategic customers. You will manage all aspects of Google Cloud adoption, helping customers accelerate their journey to our platform and optimize their business and technical operations.
Google Cloud helps millions of employees and organizations empower their employees, serve their customers, and build what’s next for their business — all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. And our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life.
Drive partnerships for key strategic customers. Establish executive relationships, advocate for customers to overcome adoption blockers, and coordinate across multiple work streams and teams to maintain customer momentum.
Manage post-sales relationships with customers. Team with customer technical and implementation leads and partners to manage and drive successful adoption of Google Cloud.
Guide customers through the innovation lifecycle, building strategic roadmaps and driving achievement of key milestones. Serve as champion and advocate for business transformation, enabling teams to embrace cloud technologies.
Provide best practices and accelerated support for Google Cloud Platform and G Suite Solutions. Develop best practice recommendations for Google Cloud partners based on the experience gained during customer engagements.
Drive customer feedback to stakeholders to ensure the best possible production experience, and assist in prioritizing product requirements by communicating customer needs and impact.
BA/BS degree in Computer Science, Mathematics or a related technical field or equivalent practical experience.
3 years of experience as a customer-facing services consultant in an infrastructure and/or data systems environment.
Experience working with a cross-functional and geographically dispersed team and customer base.
Ability to travel (domestically and internationally) up to 30% of the time.
Experience working with channel partners, systems integrators and third party developers to deliver solutions.
Experience in application/workload migration to Amazon Web Services, Azure and/or Google Cloud Platform.
Experience in cloud operations - technical support and/or operations (e.g capacity planning, product release management, etc).
Background in two or more of the following: data center infrastructure, operating systems, networking, security, system administration, service management modernization and/or data architecture.
Ability to present technical materials effectively to diverse stakeholder groups and engage effectively with executives of large enterprises on both technical and non-technical matters.
Excellent written, communication and management skills, with a focus on translating business requirements into technology solutions.
At Google, we don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
To all recruitment agencies:
Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees or any other company location. Google is not responsible for any fees related to unsolicited resumes.
6 days 4 hours ago
applyTechnical Account Manager, Google Cloud Professional Services Google, Inc. - Boulder, CO, United States
Google Inc., a technology company, builds products and provides services to organize the information. The company offers Google Search, which provides information online; Knowledge Graph that allows to search for things, people, or places, as well as builds systems that recognize speech and understand natural language; Google Now, which provides information to users when they need it; and Product Listing Ads that offer product image, price, and merchant information. It also provides AdWords, an auction-based advertising program; AdSense, which enables Websites that are part of the Google Network to deliver ads; Google Display, a display advertising network; DoubleClick Ad Exchange, a marketplace for the trading display ad space; and YouTube that offers video, interactive, and other ad formats. In addition, the company offers Android, an open source mobile software platform; hardware products, including Chromebook, Chrome, Chromecast, and Nexus devices; Google+ to share things online with people; Google Play, a cloud-based digital entertainment store for apps, music, books, and movies; Google Drive, a place for users to create, share, collaborate, and keep their stuff; and Google Wallet, a virtual wallet for in-store contactless payments. Further, it provides Google Apps, which include Gmail, Calendar, and Google Sites that are built for people to work anywhere, anytime, on any device without loss of security or control; Google Maps Application Programming Interface; and Google Earth Enterprise, a software solution for imagery and data visualization. Additionally, the company offers Google App Engine, a platform as a service offering; Google Cloud Storage; Google BigQuery for real time analytics; Google Cloud SQL for structured query language; and Google Compute Engine, an infrastructure as a service platform. It also offers mobile wireless devices, and related products and services. Google Inc. was founded in 1998 and is headquartered in Mountain View, California.
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