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First Data Corporation

Tech Implementation Analyst

First Data Corporation - Marietta, GA

Description First Data is a global leader in commerce-enabling technology solutions, serving more than six million business locations and 4,000 financial institutions in 118 countries around the world. Our 23,000 owner-associates are dedicated to helping companies, from start-ups to the world's largest corporations, conduct commerce every day by securing and processing more than 2,300 transactions per second and $1.9 trillion per year. First Data is committed to staying at the forefront of our industry, and we are innovating a wide range of next-generation commerce technology solutions to help our clients better detect fraud, gain insights into consumer spending patterns and build customer loyalty. There are many exciting opportunities for talented individuals who would like to join our team and play a meaningful role in helping us shape the future of global commerce.First Data Global Business Solutions (GBS) provides our millions of business clients around the world, large and small, with a broad range of commerce-enabling solutions to help them more effectively manage, market and grow their businesses. GBS solutions include acquiring, eCommerce, mobile commerce, marketing, analytics, and next-generation commerce innovations, including mobile payment services, webstore-in-a-box solutions and Clover, our cloud-based point-of-sale operating system that includes a marketplace for proprietary and third-party business apps.Position Description OverviewCOMPANY OVERVIEW: Acculynk is a leading payments innovator that provides consumers and financial institutions with industry leading payment technologies. The company's core product, PaySecure, is a patented graphical scrambling PIN pad that enables consumers to use their PIN debit card for online purchases. Acculynk also provides a P2P solution to Financial Institutions throughout the US. Acculynk's person-to-person (P2P) payments product, Payzur, is a differentiated P2P offering that provides the fastest, easiest, most secure payment experience. The product is sold to banks and credit unions both directly and through channel partners. The financial institution offers the product to their customers through their online or mobile websites and apps.Job ResponsibilitiesJOB DESCRIPTION: Technical Support Analyst will work as a member of the Acculynk Support team and will be tasked with providing thorough, accurate and timely detailed transactional support to financial institutions and key channel partners to resolve person-to-person (P2P) transactional issues.RESPONSIBILITIES: Provide daily technical support to multiple financial institutions (FI) and\/or key channel partners. Investigate and resolve transactional issues both internally with the operational teams, and externally with financial institutions (FI) and related PIN debit networks. Research issues escalated from partners, internal alerts, the Help Desk, support groups and other business units. Job RequirementsSKILLS & EXPERIENCE: Excel, HTML \/ CSS, Knowledge of Javascript and Jquery, Technology products included web-based solutions and APIs, 5 years professional experience focused on technical support, research and problem solving. Minimum 5 years payment processing experience with a strong working knowledge of PIN debit card transactions and Account\/DDA payments. Must have effective written and verbal communication skills. Multi-tasking and ability to prioritize. Excellent analytical skills. Strong attention to detail and accuracy. Ability to work in a dynamic and fast paced environment. Ability to work under pressure to resolve issues affecting the production services. Team player. Self-motivated to overcome challenges working across complex organizations structure.First Data is an Affirmative Action Equal Opportunity Employer (Minorities\/Females\/Vets\/Disabled\/LGBT)First Data provides equal opportunities to all employees and applicants for employment without regard to sex, race, color, religion, marital status, national origin, age, genetic information, sexual orientation, gender (including gender identity\/expression), disability, veteran status and military status, pregnancy or pregnancy-related medical conditions, or any other factor that may be protected by law. 

9 days 18 hours ago

First Data Corporation


Tech Implementation Analyst First Data Corporation - Marietta, GA, United States


Location: Marietta, GA

Company Profile:
At First Data, we look for every opportunity to help customers leverage more value from each transaction—developing new solutions to make them simpler, faster, safer and more rewarding. We’ve entered the age of Universal Commerce, where the lines between in-store, eCommerce and mobile commerce are blurring. First Data is focused on delivering the integrated buying experience today’s consumers demand—anywhere, any time and on any device.