Team Manager, Investment Portfolio Services - Military veterans preferredTD Ameritrade IP Company, Inc - Southlake, TX
Role:The Investment Portfolio Manager is responsible for leadership, coaching, decision making and oversight of sales, service, and operations within Investment Management Services.\u00a0 The Team Manager is accountable to make sure the team works together to provide a superior client experience to internal and external clients by:
\tBeing experts in portfolio construction, asset allocation, diversification benefits, portfolio rebalancing, investment selection, financial markets, the economy and the value proposition of a managed account at TD Ameritrade and be able to coach associates on these\tMake decisions around errors and trade corrections\tManaging daily work queues and make changes to best support our clients\tProviding individualized coaching and feedback around performance and career aspirations while looking for ways to support associates in continuously making improvements\tHolding associates accountable to their performance\tFostering a team environment which supports positivity, continuous improvement and supports the values of the company\tDriving and leading change initiatives to keep the department moving forward\tServing as primary point of contact for escalated client (internal and external) situations and being able to have the same conversations around the portfolios and market as the Investment Management Service associates\tKeeping the team focused on the client experience and results through team huddles\tLeading the team in Tier I and Tier II Problem Solving and through implementing Standard Work across the department\tSupporting projects by acting as a project manager on initiatives\tPartnering with multiple business units across the organization to ensure operational, suitability, risk and client experience are being escalated and resolved\tContinually improve client service, quality, process efficiencies, client retention, and productivity\tRating associates on performance through PFP and Merit and providing them specific feedback
\tManagement & Leadership of Investment Management Services Team\tEnsuring teams are doing whatever possible to support our clients via phone call, chat or processing\tLeading and managing the daily activities of the Investment Management Services team\tEnsuring the Investment Management Services Team is executing on the service/retention & operations needs of the business, while also managing risk and providing service delivery for internal/external clients on as needed basis.\tProvide clear communications and support for key initiatives of impacting TD Ameritrade and Investment Management Services\tWork with partners, such as Workforce Management, to ensure success for client inquiries being handled\tDrive performance management within the team\tStaying up to date and making sure team is up to date for all Investment Management training\tIdentifying potentially required updates to service level agreements, as well as training materials and presentation resources\tHandle escalated situations and contact clients on poor CSIs
Coaching & Developing Team Associates and Execute on Projects:
\tHold one on one coaching sessions focusing on role improvements and career development\tReinforcing and promoting the company\u2019s core values within and across the team\tExecution on required training plans for the Investment Management Services Team, as well as executing ongoing training development/reinforcement\tConducting call/chat reviews for Investment Management Services phone associates to ensure a high service level experience, alignment with company policy and procedures, while also creating awareness of skill set/competency development opportunities\tConduct other compliance reviews to ensure associates are taking the proper steps and mitigating risk on items such as performance reporting\tLeading effective team meetings and huddles to ensure alignment with key business imperatives while also fostering an environment of high morale\tHandling all aspects of quarterly PFP process, annual reviews, and Individual Development Plans for associates within the Investment Management Services Support Team\tOngoing engagement and professional development for all members of the team from a talent development standpoint
\tPrevious experience leading teams in the brokerage service industry required\tPrevious brokerage experience, preferably supporting managed accounts in a front or middle office environment\tSuperior leadership skills with the ability to motivate and inspire team members, both on an individual and team level, with regards to achievement of corporate, business unit and personal goals\tAbility to provide honest and constructive feedback regarding associate performance, focusing on the client experience, and achievement of personal, professional and company goals\tAbility to effectively coach, mentor and motivate representatives while accommodating for individual strengths and weaknesses\tCapable of coordinating the efforts of team members to maximize each representative's potential and maintain the department standards\tExperience and knowledge of the Retail investment advisory business, preferably with Investment Management Services, Salesforce.com, BOS, RAO, OLA, and Microsoft Office\tAbility to influence, collaborate with, and connect to business partners of all levels\tExcellent verbal/written communication skills\tExtremely organized with an attention to detail and the ability to multi-task\tStrong computer skills with proficiency with Microsoft Office products\tExceptional judgment- ability to make sound decisions and use creativity in developing client/product solutions\tPrevious sales experience and retention skills preferred\tExperience and knowledge of Middle office technology, Imaging/Workflow, Salesforce.com, BOS, VEO and RAO\t4 year College Degree\t2 years related experience\tSeries 7, 66 & 24 licenses\tMilitary education or experience may be considered in lieu of civilian requirements
14 days 3 hours ago
applyTeam Manager, Investment Portfolio Services - Military veterans preferred TD Ameritrade IP Company, Inc - Southlake, TX, United States
When the Securities and Exchange Commission eliminated the practice of fixed brokerage commissions on May 1, 1975, none of the major brokerage firms at the time thought anyone would ‘break ranks’ and offer discounted commissions. But, a handful of small firms, including First Omaha Securities, Inc., saw a unique opportunity. First Omaha Securities evolved into TD Ameritrade, and for over 35 years has remained a pioneer in an industry that continues to innovate new ways that make Wall Street more accessible to the individual investor. In the 1980s and 1990s, TD Ameritrade pioneered a number of ‘firsts,’ leveraging technology to make investing easier, faster, and more efficient. In 1988, the company was the first to offer touch-tone phone trading. And, in 1995 it acquired K. Aufhauser & Co., which was credited with executing the first online trade in 1994. Following its Initial Public Offering (IPO) in March 1997, the company combined its various brokerage units into one broker dealer, Ameritrade, Inc., and launched its first national advertising campaign, complete with a pricing philosophy that continues today.
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