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Cognizant

Team Lead - Military veterans preferred

Cognizant - Austin, TX

Team LeadAre youself-driven and have a strong desire to mentor a group of individuals in acustomer service & support setting? If you have a special touch ingathering people to achieve a common goal, then we welcome the opportunity tomeet you! Success in this role requires excellent communication andinterpersonal skills. Your passion in helping others achieve results, and yourability to roll up your sleeves and get the job done will make you successfulin this fast-paced social media team environment. The role requires the successful Team Lead to learnand adapt quickly by using your technical savviness and strong command of theEnglish language. You will hold a Player-Coach role in ensuring content meets policiesand brand guidelines. You must be able to navigate through a great deal ofambiguity in a fast changing environment and the ability to understand complextechnical concepts quickly. You will play a big role in process improvement andyou and your team is expected to proactively participate in meeting andexceeding targets. RequiredQualifications:
High school diploma or equivalent
A proven track record of delivering ondeadlines and KPI's
Demonstrates excellent time-management skills and theability to work independently while using departmental resources, policies andprocedures
1 years\u2019 demonstrated supervisory andteam leadership skills
3 years\u2019 Client-facingexperience or Customer Support & Correspondence using all modes ofcommunication (email, chat, phone and/or video conference).
1 years\u2019 experience in Writing, Journalism, Advertising, PR, or Marketing;preferably in an online setting.
Demonstrated creative problem-solving approach andstrong analytical skills.
Proven ability to balance multiple priorities andstrong attention to detail.
Proficient with Email,Social Media Platforms, and MS Office programs (i.e. Word, Excel, PowerPoint)
Excellent oral & written communication skills
Ability to partner with different internal andexternal teams to get things done.
Strong team player and creative thinker.
Preferred /Desire Qualifications :
BA/BS degree preferred with a strong academic record.
Basic hands-on knowledge in Internet products andtechnologies is a plus.
Previous Digital Advertising experience
Previous Customer Service Support experience in asupervisory capacity or senior level role.
Cognizant(NASDAQ-100: CTSH) is one of the world's leading professional servicescompanies, transforming clients' business, operating and technology models forthe digital era. Our unique industry-based, consultative approach helps clientsenvision, build and run more innovative and efficient businesses. Headquarteredin the U.S., Cognizant is ranked 205 on the Fortune 500 and is consistentlylisted among the most admired companies in the world. Learn how Cognizant helpsclients lead with digital at www.cognizant.com or follow us @Cognizant.

Domain Skills

SNo
Primary Skill
Proficiency Level *
Rqrd./Dsrd.

1
Manufacturing and Logistics
NA
Required

* Proficiency Legends

Proficiency Level
Generic Reference

PL1
The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.

PL2
The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.

PL3
The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.

PL4
The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.

About CognizantCognizant is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant, a member of the NASDAQ-100, is ranked 205 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at http://www.cognizant.com/or follow us on Twitter:USJobsCognizant. Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.

8 days 3 hours ago

Cognizant

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Team Lead - Military veterans preferred Cognizant - Austin, TX, United States

   

Location: Austin, TX

Company Profile:
Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise and a global, collaborative workforce that embodies the future of work. With over 50 delivery centers worldwide and approximately 260, 200 employees as of December 31, 2016, Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000 and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world.