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Windstream Communications.

Team Lead-Help Desk

Windstream Communications. - Hazelwood, MO

Team Lead-Help Desk','18001434','!*!General Summary:The Team Lead -Helpdesk  primary responsibilities include day to day functional support including work queues, maintaining service levels, escalation work assignments, attendance adherence, scheduling, staff questions. Answering incoming calls from Hospitality Guests and assisting them in basic troubleshooting of their internet connections as call volume dictates. Needs to have low to medium technical skill in internet connectivity and basic network infrastructure. Shift work is mandatory, as well as a high degree of customer service skills. Job Responsibilities:Sets a positive example of behavior and attitude for day to day service activity, maintains a professional demeanor. Timely attendance, and has proper follow up of work assignments and projects. Acts as a resource to staff in resolving difficult or unusual customer questions or operational procedures. Technicians at this level have the ability to interact with customers and management  at a profession level. The technician works under the supervision of a designated Help Desk Manager. Required Skills/Experience:Knowledge of cabling infrastructure and basic knowledge of data networkingAbility to speak clearly and articulate steps to technical employeesProficient in at least one system manufacturer.Ability to perform general technology data “Remote Support” services.Capable in performing administrative tasks such as time reporting, material ordering, task tracking and database management.Excellent customer contact skills. Good oral and written communication.Maintain and install the peripheral equipment which runs off of system ports such as but not limited to: modems, computers, and printers, fax machines, etc.Knowledge of network equipment for video conferencing, data, or VOIP transmissionAbility to interact well with all levels of management and co-workersCompetent in maintaining company tools for the purpose of ensuring company assets are kept in proper working condition.Collaborates with colleagues and removes silos between support groups.Demonstrates teamwork by supporting and assisting other Team Leads as necessary.Communicates positive and negative feedback that is specific and constructive.Documents and maintains customer service procedures and training materials.Demonstrates quality communication skills and exhibit a high level of professionalism with extreme sensitivity to customer satisfactions.Initiates solutions to improve quality and productivity.Performs special assignments as required. Preferred Experience/Training:Associates Degree, vocational, or technical training in networking, data technology, VOIP, or a related technical field.Two to five years of work experience in the installation and/or service of data networking, or VOIP equipment.System Certification or proficiency1 to 2 years of telephone support','!*!Minimum Requirements:  High School diploma or equivalent and 2 years experience with 1-2 years directly related to the job. College hours or a college degree may be substituted for some experience as deemed appropriate.','US-Missouri-Hazelwood','','601-603 Lambert Point Dr',' ','Hazelwood','63042','Customer Service','Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer. Windstream is a drug-free workplace.','Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer. Windstream is a drug-free workplace.','Team Lead-Help Desk

16 days 10 hours ago

Windstream Communications.


Team Lead-Help Desk Windstream Communications. - Hazelwood, MO, United States


Location: Hazelwood, MO

Company Profile:
Windstream Corp. (Nasdaq: WIN) is a leading provider of advanced network communications, including cloud computing and managed services, to businesses nationwide. The company also offers broadband, phone and digital TV services to consumers primarily in rural areas. Windstream has more than $6 billion in annual revenues and is listed on the S&P 500 index. The company's corporate headquarters is in Little Rock, Ark. Windstream Holdings, Inc. provides communications and technology solutions in the United States. The company offers managed services and cloud computing services to businesses, as well as broadband, voice, and video services to consumers primarily in rural markets. Its primary business service offerings include integrated voice and data services, multi-site networking, data center services, managed services, high-speed Internet, voice services, and carrier services.