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Genuine Parts Company

TRACS Training and Installation Specialist

Genuine Parts Company - Middletown, CT

TRACS Training and Installation Specialist

in

Middletown,

Connecticut

TRACS Training and Installation Specialist

Category: Sales/Business Development

Job Id: 251175

Brand: NAPA Auto Parts

Location: Middletown, CT

Major Market: CT – All Locations

Date Posted: December 18, 2017

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The Role

The TRACS Training and Installation Specialist (TTIS) installs and trains all Commercial Systems Group (CSG) products within the defined territory including TRACS shop management software and related CSG products/hardware. The TTIS will provide pre- and post-sales support of all CSG products within the defined market. Coordinates activities with and facilitates communication between, clients and DC/store employees.

A Day in the life

Installs software and hardware sold to customers. Installations and training may be onsite as well as web-based

Receives orders, schedules hardware delivery, schedules installation date, ensures client data is transferred to new system and configures hardware and Network as needed

Trains client in functionality of new system to ensure understanding and ability to utilize all system functionality

Secures training material, reviews material and demonstrates functionality, ensures client is able to utilize system and provides first-level trouble resolution as needed

Works with existing customers to improve their skills and proficiency in TRACS. Schedules and holds user meetings whenever possible to maximize efficiency and knowledge transfer

Facilitates communications with store owners and TRACS client to resolve any difficulties in connectivity, product availability, or order status

Communicates with the DC management to inform them of current/new TRACS clients, discover any potential issues in service, and research/resolve problems encountered

What you will need

1-2 years prior software sales/installation experience

High School Diploma, or equivalent experience, required

Computer software, networking and hardware knowledge

Excellent follow-up and communications skills, both verbal and written, are required

Territory and time management skills required

Work typically performed in client work sites, however, work from home office is expected

Travels up to 50% of the time

And if you have this, even better:

BS/BA Degree in Management, Marketing or Business is preferred

Outside selling experience is preferred

Automotive Aftermarket industry knowledge helpful

Why NAPA may just be the right place for you:

Outstanding health benefits and 401K

Stable company Fortune 200 with a “family” feel

Company Culture that works hard yet takes care of employees

Opportunity for accessing multiple career paths, ongoing development, with support from leaders and your team

Additional information for you:

NAPA has great careers for people with all backgrounds and interests So if after reading this, you don’t think that it is the perfect fit for you, check out a few of our cool day in the life career videos from our awesome employees by visiting NAPAautojobs.com. While on our career site, check out the list of the many other diverse roles we have as well.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

251175

6 days 12 hours ago

Genuine Parts Company

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TRACS Training and Installation Specialist Genuine Parts Company - Middletown, CT, United States

   

Location: Middletown, CT

Company Profile:
Founded in 1928, Genuine Parts Company (GPC) is a service organization engaged in the distribution of automotive replacement parts, industrial replacement parts, office products and electrical/electronic materials. Our products and services are offered through a network of over 2,000 operations, geographically located across the United States, Canada and Mexico.