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See's Candies

Systems & Applications Specialist

See's Candies - Carson, CA

Work is Sweet!

'Quality without Compromise' is not just a motto at See's Candies. It is the most important ingredient in our recipe for success. See's Candies has been in business since 1921 and maintains a reputation for producing the highest quality candy and providing superior customer service.

See's is a leader in the confectionary industry with over 250 retail shops across the USA.

POSITION OBJECTIVE:

The Systems & Applications Specialist functions as a member of the Business Systems team and will be responsible for the functionality of the OMS (Order Management System) and for the POS, DemandWare E-Commerce and Ross ERP promotion settings.  The main purpose of this role is to act as the primary liaison with IT and with business users to implement solutions for new enhancements, new and existing business requirements, issues and troubleshooting existing application performance. 

POSITION RESPONSIBILITIES:

1. Ensures the integrity of all Universal Table settings managed in the OMS.

2. Manages the Jira ticketing system to capture, prioritize and document system bug reports and development requests associated with the OMS and other supporting Customer Care systems and applications.

3. Collaborates with analysts, designers, and system owners in the testing of new software programs and applications.

4. Ensures that existing and new applications meet ongoing/evolving business and end-user requirements, and department and system goals.

5. Develops and communicates training and documentation for end users; coordinates and/or conducts training sessions and other user-related activities, as necessary.

6. Ensures quality of documentation (e.g. functional and technical specifications).

7. Completes special projects as assigned by Business Systems upper management.

Job Requirements

MINIMUM QUALIFICATIONS:

1. Strong computer literacy, including proficiency with MS Word, Excel, PowerPoint and Outlook.

2. Ability to communicate clearly with employees at all levels throughout the organization; strong customer service skills.

3. Demonstrated project management skills; good technical, analytical, interpersonal, communication and writing skills.  Experience in documenting procedures a plus. 

4. Experience with Jira, Moxie Email, Experian QAS, Micros Relate, DemandWare and Ross ERP is preferred.

5. BS degree in Information Systems Management or related field preferred, or equivalent work experience.

NO PHONE CALLS PLEASE.

See's is an EOE 

See’s will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state or federal law (including San Francisco Ordinance #131192 and Los Angeles Municipal Code 189.00).

Career Level

Experienced (Non-Manager)

Category

MIS/IT

9 days 7 hours ago

See's Candies

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Systems & Applications Specialist See's Candies - Carson, CA, United States

   

Location: Carson, CA

Company Profile:
For over 90 years See's Candies has been dedicated to making candy Mary See's way. Only the finest, freshest ingredients are used in making each recipe. We add no preservatives to our candy. Ever. It's quality you can taste in every piece. American made, famous for deliciousness, with the friendliest customer service - since 1921.