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IDEX Corporation

Sys Eng - Tech Support

IDEX Corporation - Longwood, FL

**Title:** Sys Eng - Tech Support

**Business Unit:** Toptech

**Location:**

1124 Florida Central Parkway

Longwood, Florida, 32750

United States

**Function:** Operations

**Description:**

Primary duty is the performance of non-manual work directly related to the business operations of our terminal management customers, assisting them with operational efficiencies and minimizing downtime due to systems problems.

Provides specialized technical assistance on Toptech’s highly customized software products by responding to inquiries from internal and external customers regarding errors, problems, or questions about software via email, phone or pager as required.

Analyzes parameters and software to find possible causes of run time errors in proprietary software including reading and writing of C, C++ code.

Consults with clients to gather information about customer’s operations and specific needs, objectives, functions, features, and input and output requirements at their terminal perations facility.

Advises customer regarding best practices and how operational efficiencies and product

flow through may be improved to drive customer revenue through use of Toptech Systems products and practices.

Advises client how to best configure system architecture and software to meet client’s needs and ensures the client’s business operations are kept running with minimal financial impact and downtime.

Partners with the commercial team to accommodate customer’s unique needs through use of Toptech Products at their specific terminal operations, including pre-sales and post-sales support. Will be expected to travel to customer location for presentations, implementations and various meetings.

Utilizes discretion and independent judgment to ensure customer’s operations are efficient and ensure minimal operational and financial impact due to customer’s operations down time due to customized configurations or product deployments at their operational facilities. Trains end users.

**Qualifications:**

Bachelor'sdegree in, Computer Science, or Engineering with a minimum GPA of 3.0. Prior technical or software development internships preferred. Red Hat Certification and

database knowledge a plus. This role may require significant travel and advise customers

at their locations both nationally and internationally while observing company’s policy with regards to travel expenditure and a valid driver’s license.

IDEX is and equal opportunity employer. Minorities/Females/Protected Veterans/Disabled.

IDEX is an equal opportunity employer Minorities/Females/Protected Veterans/Disabled

# REQ ID: _1603_

7 days 16 hours ago

IDEX Corporation

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Sys Eng - Tech Support IDEX Corporation - Longwood, FL, United States

   

Location: Longwood, FL

Company Profile:
IDEX Fluid & Metering Technologies systems are used in a wide variety of severe duty and/or highly precise fluid-handling applications around the world. Customized solutions range from diesel engine lubrication to food and beverage processing to the movement, measurement and dispense of fossil fuels, ethanol and other high value liquids and gases. With some of the most recognized brand names in positive displacement pumps, flow meters, compressors and injectors, IDEX is a supplier of choice within the rapidly growing infrastructure markets including alternative energy, oil & gas, water and wastewater.