Support Specialist-Level 1-Registration Desk

Requisition Number: 16261 

Job Description

Cintas is currently looking for a Support Specialist-Level 1-Registration Desk for the User Registration Team within IT.  The Support Specialist is responsible for:  providing support and service for technical area of responsibility; identifying, prioritizing, and determining resolutions to reported problems with a focus on elimination of calls and known issues; assisting with troubleshooting complex issues; act as second level support to the Cintas Service Desk for technical areas to which they are assigned; maintaining documentation; working with applications team to ensure proper Key Performance Indicators (KPIs) are identified, tested, documented, and agreed upon; planning and prioritizing workload to meet deadlines while multi-tasking and tracking status on several efforts at once; and focusing strongly on customer service while working in a fast-paced environment.

Skills/Qualifications

Required:

*Minimum 1 year of experience supporting end users *Minimum 1 year of experience working with Active Directory

Preferred:

*Experience with AS400 user provisioning *Experience with Courion *Experience with SQL queries *Experience in a call center environment for a large organization *Experience with scripting languages such as PowerShell

Education

High School Diploma/GED (+11 years)

Our employee-partners enjoy:

*Competitive Pay *401(k)/Profit Sharing/ESOP *Medical, Dental and Vision Insurance Package *Disability and Life Insurance Package *Paid Time Off and Holidays *Career Advancement Opportunities

Headquartered in Cincinnati, Cintas is a publicly held company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor's 500 Index and Nasdaq-100 Index.

Cintas Corporation helps more than 900,000 businesses of all types and sizes get READY(tm) to open their doors with confidence every day by providing a wide range of products and services that enhance our customers' image and help keep their facilities and employees clean, safe and looking their best. With products and services including uniforms, mats, mops, restroom supplies, first aid and safety products, fire extinguishers and testing, and safety and compliance training, Cintas helps customers get Ready for the Workday®.

To support our growth across North America, we're seeking driven professionals with ambition to move up within our company. Our professional culture, our dedication to our employee-partners and limitless career opportunities—these are just a few benefits we're proud to offer. Our employee-partners know every job is critical, and that teamwork drives innovation. Let's talk about how you'll fit into our team and how your hard work will be recognized through competitive pay, world-class benefits and ongoing career development. Are you Ready(tm) for limitless opportunities at Cintas?

Cintas Corporation is an EEO/Affirmative Action Employer and will make all employment-related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Job Category: Information Technology 

Organization: Corporate

Employee Status: Regular

Schedule: Full Time

Shift: 1st Shift

85 days 12 hours ago

Cintas Corporation