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Support Engineer

Disney. - New York City, NY

Support Engineer

Job Description

Job Posting Title

Support Engineer

Job Description

Disney|ABC Television Group (DATG) is one of today's premier media entertainment companies, combining high-quality content with strategic use of technology to deliver compelling news and entertainment experiences to hundreds of millions of people around the world. This business segment of The Walt Disney Company is comprised of global entertainment and news television properties, owned television stations group and radio. Our employees are leading, creating, and innovating, making bold moves in unexpected directions that redefine not just what a media company does, but what it can do. With Disney|ABC Television Group, you can be part of media's evolution, helping us create what's next.

This role is a part of the Solution Operations and Sustainment team, within the DATG IT organization. The Solution Operations and Sustainment team is responsible for the on-going sustainment and operations of the business technology services leveraged by the ABC, Disney Channel, Disney XD, Disney Junior, ABC Family, and Radio Disney lines of business. We provide strategic and tactical solutions in support of the company’s goal of creating compelling and engaging content that can be accessed anytime and anywhere.

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Primary Location-City

New York

Employment Type

Full Time

Primary Location-Country


Primary Location-State/Region


Job Posting - Business

Media Networks

Primary Job Posting Category


Basic Qualifications

3 years of experience in application development or software engineering in a large enterprise environment

Diverse technology development experience, with preferences for the following languages/technologies:

Java and HTML

MVC Frameworks (KendoUI, Spring)

Javascript, Perl, PHP, Python, Ruby


Java BowTie


Spring Framework, Spring Boot, Spring Security

AWS, Beanstalk, RDS

Demonstrated experience successfully completing/delivering multiple projects using one or more SDLC methodologies (Iterative Development, Waterfall and Agile)

Knowledge of Microsoft and UNIX operating systems (commands, scripting, and tools).

Strong analytical and problem solving skills

Excellent interpersonal and relationship building skills

Must be extremely organized and capable of tracking many issues simultaneously

Excellent verbal and written communications skills communication skills, able to articulate complex ideas in succinct, business terms without the use of technical jargon

Demonstrated ability to prioritize work assignments and to focus on the highest priority issues

Job Posting - Primary Brand

Disney ABC Television Group

Required Education

Bachelor’s degree in Computer Science, Computer Information Systems, Engineering, or another technical field

Preferred Qualifications

Experience with testing frameworks, continuous integration and build tools (jUnit, DBUnit, Maven, Jenkins/Hudson, TestNG, etc.)

Knowledge of application monitoring and performance management tools (Openview, Nagios, New Relic, App Dynamics, etc.)

Previous work experience in media production, broadcast and/or distribution

Experience in an outsourced IT environment

Working knowledge of ServiceNow

Knowledge of performance and profiling testing highly desired (jProbe, jMeter, YourKit)

Specific development language certifications

ITIL training or certification

Primary Location-Postal Code


Preferred Education

Master's degree in Computer Science is highly desirable


Investigate and resolve production related issues in a timely manner from

end user (UI) to persistence layer

Analyze code changes, write complex programs and suggest implement continuous improvement on existing technical solutions

Work collaboratively with other teams (QA, UX, Release Project Managers) to ensure that all project deliverables are on time and high quality

Develop and mentor vendor teams to write elegant code using effective automated unit tests

Ability to reason logically and creatively, identifying problems, drawing valid conclusions from the data available, and develop effective solutions while applying creative thinking in the design and development of high performing applications

Help define software engineering best practices and provide technical mentorship

Accountable for identifying and mitigating risks to the service delivery and proactively address and resolve issues before they impact service levels

Guide the technical recovery of major system outages, interfacing with numerous stakeholders including external vendors or outsourced service delivery teams

Lead periodic problem analysis meetings and post implementation reviews to document learnings and ensure the continuous improvement of the IT services

Develop and maintain application documentation to help ensure that support can be efficiently performed and the impact of future requests can be assessed

Monitor service performance and recommend areas of focus for continuous improvement initiatives

Participate in on-call rotation for Level 3 support


Job Reference #:


14 days 10 hours ago



Support Engineer Disney. - New York City, NY, United States


Location: New York City, NY

Company Profile:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with five business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media.