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Mutual of Omaha Insurance

Support Engineer\/Sr Support Engineer

Mutual of Omaha Insurance - Omaha, NE

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This job posting is reflective of the Support Engineer essential functions, qualifications, and physical requirements. The Sr Support Engineer level has variable essential functions, qualifications and physical requirements. Competency and skill set will determine level of placement within the posted job family.\r
This person will serve as a concierge for our business facing data and analytics technologies: SAS, Tableau, and Hyperion Interactive Reporting.\r
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Essential Job Functions:\r
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This person will help end users navigate our request center processes, license management, and troubleshoot any issues associated with these tools.\r
This person will foster relationships with IS teams that support our servers, desktops, and databases as extensions of our core team in service to our end users.\r
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Minimum Qualifications:\r
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Bachelor\u2019s degree in Computer Science, MIS, Math or equivalent\r
3-5 years experience in data analysis and\/or software support\r
Expert troubleshooting, problem solving, and analytical skills\r
Advanced oral and written communication skills\r
Able to learn new technologies quickly\r
Strong presentation skills\r
Detail-oriented, capable of working independently and within a team\r
Working knowledge of databases and data extraction\r
Basic understanding of networking and enterprise security measures\r
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Preferred Qualifications:\r
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Training experience\r
Experience mentoring others in data reporting and analysis\r
Software administration experience\r
Experience using or supporting reporting\/analytic tool sets like Tableau, Hyperion, or SAS\r
Experience working with vendor software support\r
Strong understanding of business functions and processes\r
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If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at 1-800-780-0304. We are available Monday through Friday 7 am to 4 pm CST.\r
For all other inquiries, contact our HR Helpline at 1-800-365-1405, option 4.\r
Mutual of Omaha and its affiliates are an Equal Opportunity \/Affirmative Action Employer, Minorities\/Female\/Disabled\/Veteran\r
To All Recruitment Agencies: We do not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.

13 days 17 hours ago

Mutual of Omaha Insurance

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Support Engineer\/Sr Support Engineer Mutual of Omaha Insurance - Omaha, NE, United States

   

Location: Omaha, NE

Company Profile:
Mutual of Omaha was founded on a simple principle: to provide financial security and care in difficult times. For more than 100 years, we have put that principle into action not only through our products and services, but also through our involvement in the community.Mutual of Omaha has been in business for more than a century, providing dependable, affordable products and services that help our customers through life’s transitions. Through a dedicated network of financial advisors and insurance agents/producers, Mutual of Omaha offers insurance and financial products to individuals, families and employers.