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CenturyLink, Inc

Supervisor Sales Care Small Business

CenturyLink, Inc - Phoenix, AZ

CenturyLink (NYSE:CTL) is a premier network solutions provider and trusted partner to our customers. As part of our recent acquisition of Level 3 Communications, our portfolio has expanded. More customers. More network. More locations. More opportunities for you. With a global presence in 60 countries, service to more than 350 metro areas domestically, and more than 200,000 miles of fiber; CenturyLink is going places. At CenturyLink, we believe in growth and innovation, for our customers and our employees. Discover how CenturyLink can expand your potential and take your career to new places if you\u2019re looking to join a company that celebrates diversity and creativity, with industry-leading benefits and commitment to employee advancement. We\u2019re committed to bringing great talent to our team to help us change the world. One network connection at a time. Job Summary We are in the process of filling open positions for the combined company following CenturyLink\u2019s acquisition of Level 3 Communications. All qualified candidates who express interest by submitting an application to an open posting will be considered. However, based on business needs, preference may be given to internal applicants on certain positions. We still welcome, and encourage, all application submissions while we continue our integration process. Internal applicants are current, active CenturyLink employees, including Level 3 employees who have transitioned to CenturyLink as part of the acquisition. Supervisors at CenturyLink are front-line leaders who are responsible for the successful transformation of the CenturyLink customer service experience. As a Supervisor at CenturyLink you will be responsible for coaching a dynamic frontline team of agents to deliver a world-class experience to our valued customers. This exciting opportunity will allow you to bring forward innovation and creativity to develop and implement coaching and communication techniques that will motivate, develop and ensure our teams exceed sales and performance metrics on a monthly basis. Job Description \u00b7 Provides supervision and support to work functions assigned within the position\u2019s area of responsibility. \u00b7 Ensures that adequate staffing is in place to handle the work function assigned to the position\u2019s area of responsibility. \u00b7 Monitors individual employee performance on an ongoing basis. Responsible for conducting formal reviews with employees under this position\u2019s supervision, as required in the Company\u2019s policy on performance evaluation. \u00b7 Acts as the primary point of contact on customer issues that require escalation. \u00b7 Monitors, evaluates, and takes corrective action necessary to meet or exceed objectives assigned to his or her area of responsibility by the Call Center Manager. \u00b7 Assist Corporate and Region Customer Service Staff in planning and implementing new procedures promptly, allowing Customer Service employees the ability to carry out their responsibilities. \u00b7 Assists in the selection and training of new employees within the Customer Service Center. \u00b7 Promotes good employee relations through effective communication and support of Customer Service and Telecom policies. \u00b7 Review daily reports relating to area of responsibility, taking corrective action required to obtain objectives. Reports to the Call Center Manager issues that can affect the overall performance of the Customer Service Center. \u00b7 Other duties as assigned. Qualifications Minimum Qualifications: Minimum 4 years customer service, call center, and\/or collections or equivalent experience. Experience with performance management and coaching to behaviors. Experience directing and monitoring the work of others. Effective oral and written communication skills. Must be able to multitask and exercise effective time management. Ability to work extended hours if necessary including Saturdays, evenings, and holidays. Knowledge of Microsoft Office software, including Excel. Successful completion of the Supervisor Assessment. Preferred Qualifications: Candidates with experience in call center environments. Experience with Ensemble or similar programs. Experience with managing 20 employees. Education

14 days 6 hours ago

CenturyLink, Inc

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Supervisor Sales Care Small Business CenturyLink, Inc - Phoenix, AZ, United States

   

Location: Phoenix, AZ

Company Profile:
CenturyLink is the third largest telecommunications company in the United States and is recognized as a leader in the network services market by technology industry analyst firms. The Company is a global leader in cloud infrastructure and hosted IT solutions for enterprise customers. CenturyLink provides data, voice and managed services in local, national and select international markets through its high-quality advanced fiber optic network and multiple data centers for businesses and consumers. The company also offers advanced entertainment services under the CenturyLink® Prism™ TV and DIRECTV brands. Headquartered in Monroe, La., CenturyLink is an S&P 500 company and is included among the Fortune 500 list of America's largest corporations.