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Lennox International Inc.

Supervisor, Customer Service

Lennox International Inc. - Richardson, TX

Company Overview
Lennox International (LII) is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets. Beginning over a century ago, Lennox International has built a strong heritage of Innovation and Responsibility. Our position as an innovation leader continually inspires us to promote more efficient energy use and a healthier environment through our product operations. Our engaged and diverse workforce is committed to providing climate control solutions that provide the most value and comfort for our customers. We are proud to have instilled a shared sense of responsibility and commitment among our approximately 10,000 employees located throughout North America, South America, Europe, Asia, and Australia.
Job Description
As a first-line supervisor, the person in this position is responsible for the day-to-day operations of a team of representatives that handle consignment and promotional stocking orders as well as special program orders initiated by the technical support and product management teams.
The supervisor must take charge of the day-to-day application of organizational policies and procedures and serve as a liaison with the sales and distribution teams to resolve problems and discrepancies.
  Duties include, but are not limited to: 

Plan, direct, supervise and evaluate work flow.
Direct and coordinate staff involved in a variety of activities, such as order processing, consumer relations, sales support, reviewing warranty claims and problems, processing customer returns and exchanges and expediting service and repairs.
Coordinate work activities to achieve the volume expected to meet operational requirements.
Recognize and recommend operational improvements.
Coordinate information with staff, such as changes in product availability, delivery schedules and the like.
Respond to customer inquiries regarding status of orders, service and repairs.
Investigate and resolve critical production, shipping and scheduling problems.
Provide special pricing for non-standard items.

The supervisor may monitor the performance of staff members according to established monitoring standards. The person in this position may also be called upon to approve special price concessions, quotes, bid allowances or adjustments, make hiring decisions and conduct performance appraisals.
Requires a high school diploma or an equivalent combination of education and experience. Requires at least 5 years related experience. Excellent written and verbal communication skills, including effective listening skills. Ability to learn and understand technical terminology. Must be able to work in a fast-paced goal-oriented environment. Able to handle multiple tasks, stay organized, and focused on details. Requires extensive knowledge of the organization, products and services. May require advanced problem solving. Requires ability to navigate a computerized data entry system or other relevant applications. Must be able to train, evaluate and direct the work of assigned employees.

14 days 3 hours ago

Lennox International Inc.


Supervisor, Customer Service Lennox International Inc. - Richardson, TX, United States


Location: Richardson, TX

Company Profile:
We share a mission... To provide climate control solutions for the heating, air conditioning, and refrigeration markets, delivering value through the efforts of talented people and a spirit of innovation, To conduct our business with the highest standards of integrity in what we say and do, the products we make, the services we provide, the way we act, and the way we treat others, and To build a company in which people have a sense of pride and commitment