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Fiserv, Inc

Supervisor, Customer Service (SHIFT: M-F, 12:30PM-9:00PM)

Fiserv, Inc - Hickory, NC

Do you love mentoring and developing employees into stars? Do you equate a sense of urgency with an opportunity to show how you can shine? If your answer is yes, don’t miss out on this awesome opportunity-apply today!ABOUT CUSTOMER SOLUTIONS:Our Contact Center provides front-line support for bank and biller clients and their customers who use our bill payment products and card services. Our employees receive comprehensive, paid training. State of the art contact center in a crisp, clean environment!ABOUT THE JOB:As the Customer Service Supervisor you will utilize your dynamic skills for the following:Administering the policies of the company and ensuring customer service is provided by associates in a way that it will meet expectations.Administering performance management by diagnosing improvement opportunities, providing effective feedback, mentoring, training, professional development, and corrective action.Performing quality checks, develop and review performance reports, identify areas to improve, and implement measures to improve performance.Leading workflow distribution and floor management to ensure service levels are consistently met and resolve complex advanced client concerns and disputes.Recruiting rock star associates by interviewing and making effective hiring recommendations and develop and implement process improvements, and effectively lead change to ensure departmental objectives are met.REQUIRED QUALIFICATIONS:Education: Bachelor’s Degree or equivalent work experienceJOB RELATED EXPERIENCE:2 years of experience in a call center environment1 year of supervisory or leadership experienceStrong familiarity with call center management hardware/softwareKnowledge of customer service techniques and standardsAdditional Skills/Knowledge:Working knowledge of MS Office (Word, Excel, PowerPoint, Access) internet and Outlook preferredStrong verbal and written interpersonal skillsEffective public presentation skillsDiligent Time Management and analytical skillsTRAVEL REQUIRED:10%Fiserv is an equal opportunity employer.

14 days 12 hours ago

Fiserv, Inc


Supervisor, Customer Service (SHIFT: M-F, 12:30PM-9:00PM) Fiserv, Inc - Hickory, NC, United States


Location: Hickory, NC

Company Profile:
Fiserv, Inc. (NASDAQ: FISV) is a leading global provider of information management and electronic commerce systems for the financial services industry, providing integrated technology and services that create value and results for our clients. Fiserv drives innovations that transform experiences for more than 14,500 clients worldwide, including banks, credit unions and thrifts, billers, mortgage lenders and leasing companies, brokerage and investment firms and other business clients.