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Time Warner Cable Enterprises LLC.

Strategic Accounts Specialist

Time Warner Cable Enterprises LLC. - Newtown, CT

Business TitleStrategic Account SpecialistPosting LocationUnited States - Connecticut - Newtown Posting Job DescriptionJOB SUMMARYStrategic Accounts is responsible for the administration and audit of  Specialty and Employee Accounts, Equipment Research, Regulatory and  Special Handling, Spectrum Internet Assist and Lifeline Programs.  Position has occasional contact with customers. The position reports directly to the Strategic Accounts Supervisor.  MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently supports all efforts to simplify and enhance the customer experience Audit various department reports to maintain billing system integrity Perform various forms of customer research within billing system and/or ticketing system Address and troubleshoot escalated customer issues Process customer account adjustments Perform equipment movement and/or customer order entry within company billing system based upon request Provide support to internal and external customers Maintain various departmental databases                                              Perform other duties as requested by supervisor REQUIRED QUALIFICATIONSSkills / Abilities and KnowledgeAbility to read, write, speak and understand EnglishAbility to communicate orally and in writing in a clear and straightforward mannerAbility to prioritize and organize effectivelyAbility to use critical thinking in complex situationsStrong interpersonal skills with leadership aspirations to assist in motivating peersAbility to mentor and coach team membersKnowledge of CSG/ICOMS billing system EducationCollege course work in business or related field or equivalent experience Related Work Experience                                                                            Number of YearsCustomer service experience                                                                                      3Telephone, Video, Internet Experience                                                                  2 Data Entry Experience                                                                                                  2 WORKING CONDITIONSFast Paced Office, team setting environmentExposure to moderate noise levelEOE Race/Sex/Vet/DisabilityCharter is an equal opportunity employer that complies with the laws and regulations set forth in the following EEO Is the Law poster: is committed to diversity, and values the ways in which we are different.Requisition #208100BRJob CodeTWCCAM120 Strategic Account Specialist Nonexempt Position TypeFull TimeArea of InterestOperations/GeneralBusiness UnitCustomer Operations Location11 Commerce Rd FCC Unit13552 - Southern New England Controlling Establishment ID01184 - Newtown 11 Commerce Rd More on SpectrumCharter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws. Charter Communications will consider for employment qualified applicants with criminal histories in a manner consistent with applicable laws, including local ordinances.Work StateConnecticut Work CityConnecticut - NewtownPosting Job TitleStrategic Accounts Specialist

16 days 1 hour ago

Time Warner Cable Enterprises LLC.


Strategic Accounts Specialist Time Warner Cable Enterprises LLC. - Newtown, CT, United States


Location: Newtown, CT

Company Profile:
In the late 1940s, entrepreneurs using simple antennas and Army-surplus coaxial cable created the country’s first cable television systems and revolutionized the way Americans watched TV. More than 70 years later, Time Warner Cable (TWC), the second largest cable provider, owns and manages advanced, well-clustered cable systems throughout the United States. Time Warner Cable offers cutting edge digital technology, a rich range of home entertainment and information choices for the whole family to enjoy, and superior service that demonstrates customer satisfaction is our number one priority.