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Total System Services, Inc.

Sr. Market Research Analyst

Total System Services, Inc. - Alpharetta, GA

Every day, the people of TSYS® and Netspend® improve lives and businesses around the globe through payments. We make it possible for millions of people to move money between buyers and sellers using our payments solutions including credit, debit, prepaid and merchant services.  We are \People-Centered Payments\, and our team has the unique opportunity to help create a world in which payments make people's lives easier and better. This is both a tremendous honor and an important responsibility for those who accept the challenge. If you are looking to make a valuable difference for people everywhere — and for yourself — we may have the right place for you.Summary of this RoleIn this role you will support analytics and reporting for customer research programs within the Product organization. You will partner with business leaders to help them understand how TSYS can create compelling customer experiences, products and services.What Part will You Play?
Obtains, organizes, analyzes, interprets, and reports market-related information to determine market potential of a product or service.
Leads primary marketing research and secondary marketing analysis associated with product launch and new product development.
Conducting qualitative or quantitative research for market positioning, such as pricing, market assessment, or promotional and advertising research studies.
Conducts analysis on existing customer and sales channel effectiveness providing reporting and insights.
Works independently to analyze marketing data, interpret it for brand impact and report to management on implications for key products and services.
What are We Looking for in this Role? Minimum Qualifications
Bachelors degree and 3 years related Market Research work experience

Analytical programming language experience such as R, SAS, or Python

Data visualization tools such as Tableau

Survey development software such as Qualtrics
Extensive experience with Business Statistics, Business Analytics, Market Research, and Product Development Best Practices

Customer Focus - Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions, and ability to leverage that information in creating customized customer solutions.

Customer Experience Management – Able to implement the strategies and techniques used to ensure that customers have a positive experience with the organization and its products and services at every touch point.

Business Markets / Competition - Knowledge of existing and planned markets and market-related initiatives from the perspectives of the competition, the suppliers, the customer base and the regulatory environment.
Not Ready to Apply?  Join Our Talent Community!!US Applicants:TSYS is an equal opportunity employer (EOE) committed to employing a diverse workforce and sustaining an inclusive culture. For more information about your rights, click here.Qualified individuals with disabilities may be entitled to reasonable accommodations to assist in their pursuit of employment with TSYS. This includes assistance in completing the job application (online or otherwise) and reasonable accommodations during the hiring process.  For assistance with reasonable accommodations needed to apply for a job, please contact the TSYS Pay and Benefits Center between 8 a.m. and 7 p.m. Eastern Monday-Friday at 1.706.644.8747 or 1.877.644.8747 or email at [Click Here to Email Your Resumé].EOE/Minorities/Females/Vet/DisabilityOutside of US Applicants:TSYS is committed to diversity and equal opportunities for everyone.  We are committed to ensuring that all job applicants and team members are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, age or any other characteristic prohibited by law.  For more information, please refer to our Code of Business Conduct and Ethics, found here.

17 days 2 hours ago

Total System Services, Inc.


Sr. Market Research Analyst Total System Services, Inc. - Alpharetta, GA, United States


Location: Alpharetta, GA

Company Profile:
The people of TSYS® believe we are part of something bigger. Each and every day, we have the opportunity to touch millions of people and businesses — both a tremendous honor and a huge responsibility. For each of life’s purchases, TSYS is behind the scenes making the process frictionless and safe.