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General Dynamics Information Technology

Sr. Customer Service Manager Job

General Dynamics Information Technology - Hattiesburg, MS

More information about this job Job Description

General Dynamics IT is currently looking for a dedicated Senior Manager to join our Call Center Operations team in Hattisburg, MS

. The Senior Manager will play an integral role in providing supervision and leadership to a team of call center Supervisors and Customer Service Representatives (CSRs). The Senior Manager at General Dynamics is responsible for coaching and leading all Customer Service Representatives Supervisors by answering questions, providing feedback and adhering to all General Dynamic's policy and procedures. The Senior Manager reports directly the Deputy Director.


Provides technical, administrative, and operational management of assigned projects, including contract and subcontractor management.

Supervises assigned staff, including subordinate managers.

Develops technical project plans, proposals, reports, and task order and administrative reporting.

Reviews future project requirements and develops strategies for future work

May also perform high level technical services on assigned tasks

Conducts planning and provides recommendations to client on task workload.

Attends customer meetings and serves as primary client liaison.

Interacts with vendors, other agencies, and other client staff on behalf of the client.

Coordinates development of deliverables and products.

Ensures quality assurance of project deliverables.

Maintains current knowledge of relevant technology as assigned.

Participates in special projects as required.


Bachelor's Degree in a related business or technical discipline, or the equivalent combination of education, technical training, or work/military experience.

Professional certification (PMP) preferred.


10-12 years of related experience, including supervisory experience.


The work is typically performed in an office environment, which requires proper safety and security precautions. To ensure our contact center production area is at minimal risk for unauthorized disclosure (that is, the release or divulgence of information by an entity to persons or organizations outside of that entity) of Personally Identifiable Information (PII) or Protected Health Information (PHI), the work environment operates under a Secure Floor Policy. The Secure Floor Policy limits or restricts personal belongings, electronic devices, or paper that can be brought into production areas.

Work may require some physical effort in the handling of light materials, boxes, or equipment.

The above job description is not intended to be, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job.

Requests for reasonable accommodations will be considered to enable individuals with disabilities to perform the principal (essential) functions of this job.

GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.

Job Criteria:

Start Date:

Position Type: Full-Time Permanent

Years of Experience Required:

Education Required:

Overnight Travel:

Vacation Time:

5 days 21 hours ago

General Dynamics Information Technology


Sr. Customer Service Manager Job General Dynamics Information Technology - Hattiesburg, MS, United States


Location: Hattiesburg, MS

Company Profile:
General Dynamics, headquartered in Falls Church, Virginia, employs approximately 96,000 people worldwide. The company is a market leader in business aviation; land and expeditionary combat systems, armaments and munitions; shipbuilding and marine systems; and information systems and technologies. More information about General Dynamics is available online at