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Charter Communications

Sr Business Analyst - Cust Ops

Charter Communications - Stamford, CT

JOB SUMMARYThe Senior Business Analyst serves as a liaison between the business community and the IT organization and/or vendors in order to provide technical solutions to meet user needs. Possesses expertise in the business unit(s) supported as well as an understanding of the IT organization’s systems and capabilities. Educates the IT organization on the direction of the business. Works independently with minimal supervision.MAJOR DUTIES AND RESPONSIBILITIESActively and consistently support all efforts to simplify and enhance the customer experience. Analyze business partner’s operations to understand strengths and weaknesses in order to determine opportunities to automate processes and functions.Gather, refine and validate complex business requirements, interdependencies and potential risks or issues.Facilitate communication and encourage commitment between business units to align solutions with business strategies.Assist in the business process redesign and documentation as needed for new technology.Translate high-level business requirements into functional specifications for the IT organization and/or vendors. Manage changes to such specifications.Negotiate agreements and commitments by facilitating communication between business unit(s) and IT and/or vendors from initial requirements to final implementation.Work with business partners within one business function to align technology solutions within business strategies.Assist Project Managers in development of project plans and use associated project planning tools as needed.Conduct feasibility studies to assess cost/benefit, efficiency and technical viability of solutions to business problems.Serve as project team member for multiple projects as needed.Analyze business processes, functions, and procedures to determine most effective business systems software to meet the needs of the organization.Establish specifications and objectives based on business requirements and cost effectiveness; provide recommendations to management personnel.Collaborate with management in systems development and design.Develop test plans and coordinate software testing.Perform other duties as assigned.REQUIRED QUALIFICATIONSSkills/Abilities and KnowledgeAbility to read, write, speak and understand EnglishStrong analytic, organizational, and problem solving skills with a wiliness to get into detailAbility to work well under pressure, handle multiple priorities, and make deadlinesDemonstrated leadership abilitiesWorking knowledge of cable television operations, processes and billing systemsExcellent presentation skills with small- to medium-sized groupsAbility to work independentlyAbility to use personal computer & software applications (i.e. Word, Excel, Visio, etc.)EducationBachelor’s degree or equivalent experienceRelated Work ExperienceProcedural documentation and implementation backgroundPREFERRED QUALIFICATIONSSkills/Abilities and KnowledgeAbility to analyze and interpret dataAbility to quickly identify business problems/opportunitiesAbility to communicate orally and in writing in a clear and straightforward mannerAbility to communicate with all levels of management and company personnelAbility to define key performance indicators / metricsAbility to document, prepare and present data-driven presentationsAbility to make decisions and solve problems while working under pressureAbility to manage multiple projects at one timeAbility to prioritize and organize effectivelyAbility to show judgment and initiative and to accomplish job dutiesAbility to supervise and motivate othersCross-functional management skillsKnowledge of process and project managementKnowledge of general accounting and billing proceduresEducationBachelor’s degree in Business Administration or related field or equivalent experienceRelated Work Experience5 years of business analysis experience5 years of project management experienceWORKING CONDITIONSNormal office conditions

10 days 18 hours ago

Charter Communications


Sr Business Analyst - Cust Ops Charter Communications - Stamford, CT, United States


Location: Stamford, CT

Company Profile:
Spectrum Business has faster Internet, advanced voice services and more HD for your business. Spectrum Business Internet is made to keep your workforce connected with the fastest speeds, plus NO Contract, NO Hidden Fees, & NO Taxes! Only $39.99/mo when bundled. Spectrum Business Voice-Unlimited Long Distance plus advanced Business Calling Features. Only $29.99/mo. with NO Fees. NO Taxes. NO Contract.