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Capital One Financial Corporation

Sr. Associate, Experience Design

Capital One Financial Corporation - New York City, NY

Sr. Associate, Experience Design


New York

New York

11 West 19th Street (22008), United States of America, New York, New York

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Sr. Associate, Experience Design

As a Designer on the Commercial Bank Design team, you will work closely with other designers, strategists, developers, product managers, and business stakeholders to practice human-centered software design.

About the Role:

Designers at Capital One have a passion for solving complex problems. They are human-centered in their approach to design and feel comfortable advocating for user needs. They are curious and demonstrate a passion for learning. They are capable of generating ideas and prototyping concepts that are anchored in research insights, subject knowledge, technology requirements, and business goals. They have an exuberant passion for the power of strategic design and an “anything is possible” mindset. They take pride in their work and yet they have a humble approach. They are able to contribute as a designer from end-to-end on projects, which means they are comfortable as researchers, data scientists, strategists, and designers. They employ design thinking methods to uncover insights that help inform design decisions. They are excellent communicators and feel comfortable presenting their design decisions in front of colleagues and stakeholders.

Commercial banking is ripe for innovation. Internal systems could benefit from greater efficiency and collaboration and in the long-term, from artificial intelligence. Externally there are very few digital touchpoints for commercial banking clients so there’s extensive opportunity for design to improve industry practices. The services and processes are complex so we’re looking for highly qualified designers who enjoy serious problem solving and creating simple, humane, ingenious solutions.

In this role, you will:

A typical day might include facilitating a workshop to integrate Lean UX into a project, reviewing features with a project team, working on interaction design or conducting research with a customer.

Collaborate with business analysts, product managers, developers and design teams on research activities, strategy sessions, ideation, design, and testing of new product concepts

Build empathy and be an advocate for our customers through participation in human-centered research and design

Translate user needs, style guides, and requirements into elegant solutions for complex problems

Leverage analytics tools to measure success, present opportunities, and support decision-making

Utilize Lean and Agile methodologies

Present research findings and design concepts to designers and product partners

Be a leader and mentor; you’ll challenge, grow and mentor designers and contribute to fostering a collaborative team spirit.

Our NYC office is located downtown. The amenities are more startup than financial services: you’ll find ping-pong, foosball, cold brew coffee on tap, and Aeron chairs. Our seating is open-landscape to encourage collaboration but with a limited number of seats in any one area so it never gets too loud, plus plenty of nooks and rooms to escape to when you need to focus.

Basic Qualifications:

At least 1 years of experience with user experience (UX) design

Preferred Qualifications:

Master’s Degree in Design

3 years of experience with user experience (UX) design

3 years of experience designing digital products or omni-channel services

2 years of experience with Information Architecture (IA)

2 years of experience creating prototypes

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

9 days 16 hours ago

Capital One Financial Corporation


Sr. Associate, Experience Design Capital One Financial Corporation - New York City, NY, United States


Location: New York City, NY

Company Profile:
Capital One isn't just concerned with what's in your wallet; it's interested in your bank account as well. The company is best known as one of the largest issuers of Visa and MasterCard credit cards in the US, but it also boasts a banking network of approximately 1,000 branches, mainly in New York, New Jersey, Louisiana, Texas, and the Washington, DC area. Subsidiary ING Direct offers online and direct banking without branches. Capital One, which serves more than 50 million customers in the US, Canada, and the UK, also has units that offer auto financing, write home loans, sell insurance, and manage assets for institutional and high-net-worth clients.