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CVS Caremark.

Sr Assistant, Customer Quality

CVS Caremark. - AZ, USA

Job Description

Join the Coram/CVS Health team as a Sr Assistant, Customer Quality and you will support our Phoenix office by updating patients and caregivers on their orders and arranging for product delivery. You will update patient insurance coverage and demographic information while documenting all conversations in the patient medical records. Must have excellent written and verbal customer service skills and advanced computer skills in order to interact with key stakeholders and patients.

In this role, you will…

Communicate with patients and caregivers regarding nutrition formula refill requests and patient financial obligations.

Communicate with insurance providers and physicians to obtain clarification on medical documentation or request missing documentation required to process patient orders and reimbursements.

Arrange for nutrition product delivery with patients, caregivers and couriers and update case managers on patient status.

Process payments for self pay patients and submit product orders prior to a daily cutoff.

Directly impact a patient’s life by ensuring all paperwork and medical documentation are on file, allowing nutrition orders to be processed appropriately.

Challenge your healthcare training or current customer services skills to make a difference in a patient’s life by ensuring all required information to process their order is on file and being processed correctly.

Coram CVS/specialty infusion services is a Fortune 7 company and national leader in the home infusion and enteral fields. This is uniquely rewarding opportunity putting your skills and experiences to work supporting an innovative specialty pharmacy operation.

Learn more about us: or

Required Qualifications

Minimum one year experience working in a customer service environment.

Minimum one year experience work in a healthcare environment.

Minimum one year experience working in Microsoft Office, specifically Excel, Outlook and Word.

Preferred Qualifications

Strong data entry skills; typing speed of 50 WPM (words per minute).

Home infusion or durable medical equipment (DME) experience.

Call center experience.

Ability to work in a team environment.

Ability to work with a sense of urgency.

Strong attention to detail.


Verifiable High School diploma or GED is required.

Business Overview

Coram CVS/specialty infusion services is a leading national provider of specialty home infusion and specialty pharmacy services. The integration of Coram into CVS Health enables the company to offer enhanced, comprehensive infusion services; expanded payer access; and a national network of more than 85 locations, including 65 ambulatory infusion suites. Providing infusion therapies and services to over 20,000 patients each month, Coram cares for patients through all phases of their healthcare continuum including clinical and compliance monitoring, and individual patient counseling. CVS Health, through our unmatched breadth of service offerings, is the nation’s largest pharmacy health care provider transforming the delivery of health care services in the U.S. Our energetic and service-oriented colleagues embrace fresh ideas, new perspectives, a diversity of experiences, and a dedication to service to meet the needs of the many people and businesses relying on us each day.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW at and EEO IS THE LAW SUPPLEMENT at

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking EEO AA CVS Health at

CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.

For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website:

11 days 18 hours ago

CVS Caremark.


Sr Assistant, Customer Quality CVS Caremark. - , AZ, United States


Company Profile:
CVS Caremark (NYSE: CVS), headquartered in Woonsocket, RI, is the largest pharmacy health care provider in the United States with integrated offerings across the entire spectrum of pharmacy care. Through our unique suite of assets, we are reinventing pharmacy to offer innovative solutions that help people on their path to better health. We are focused on enhancing access to care, lowering overall health care costs for plan members and payors, and improving health outcomes.