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The Home Depot, Inc.

Sr. Analyst Multichannel Analytics and Insights

The Home Depot, Inc. - Atlanta, GA

Position Purpose:

At HomeDepot.com, our award-winning e-Commerce team is blazing a trail of retail shopping innovation by leveraging cutting-edge technology with our 2,200 store locations and a relentless focus on customer service. We have been named one of the world's most innovative companies and we are on a mission to provide the best interconnected shopping experience to our consumers. To do so, we need more dreamers, innovators and big thinkers passionate about re-imagining the future of retail. Interested in making history with us? If so, apply today to experience what it’s like to be a part of our HomeDepot.com team. Who knows? Your next big idea may just change the future of retail!

The Sr. Analyst Multichannel Analytics and Insights designs and implements web analytic tools on Home Depot to measure the customer experience and site performance via key performance indicators.

Work with product, merchandising and marketing business units to gather complex business requirements and collaborate with IT and analytics team in implementing those requirements based on the analytics & IT team processes and standards.

Sr. Analyst Multichannel Analytics and Insights analyzes business trends and customer behavior data to identify opportunities for website enhancements to provide the best customer experience and increase growth in online sales. Support complex reporting needs like building KPI dashboards for various business, IT and senior leadership teams. Perform complex deep dive analysis to troubleshoot or identify the root cause for site issues or any dip in conversion or other KPI’s

Major Tasks, Responsibilities, and Key Accountabilities

20% Provide recommendations for online analytics strategy for application specific analytics enhancements

20 % Gather analytics business requirements from business groups, design solutions for new features that fits into our standardized implementation, and provide support to technology team on implementation questions.

20% Research and analyze business trends & customer behavior data to identify opportunities for website enhancements

20% Take the lead on new programs and initiatives for Online Analytics team and shows ownership of the analytics tools & solution roadmap

10% Build and foster relationships with key internal business leaders and become a trusted resource and provider of key analytics data

10% Perform Adobe ad-hoc analysis based on requests from key partners

Nature & Scope:

Position reports to Manager, Order Management, Analytics and Business Insights

No direct reports

Environment:

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Travel:

Typically requires overnight travel less than 10% of the time.

Minimum Qualifications:

Must be eighteen years of age or older.

Must be legally permitted to work in the United States.

Education Required:

The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Years of Relevant Work Experience: 5 years

Physical Requirements:

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Additional Qualifications:

3 years’ experience in Data Strategy, Instrumentation Integration and Digital Analytics fields.

Experience with web and mobile analytics development, analysis and process with a preference for Adobe Analytics Omniture Site Catalyst experience

Experience with Microsoft Excel, PowerPoint, Visio required.

Preferred Qualifications:

Experience with digital media analytics, including Nielsen and comScore toolsets and methodologies.

Knowledge, Skills, Abilities and Competencies:

Demonstrated ability to manage bottlenecks, provide escalation management, anticipate and make tradeoffs, balance the business needs versus technical constraints, and maximize business benefit and deliver BI answers to stakeholders accurately meeting SLA commitments

Willingness to roll up your sleeves and do what is necessary

Strong bias for action; ability to juggle multiple priorities and create a sense of urgency in a fast-paced, dynamic environment

Effective presentation skills

Demonstrated ability to work effectively across functions and departments

Demonstrated ability to build and manage high-performance teams

Demonstrably data-driven and open-minded

Strong quantitative analytics skills

Strong communication, written and inter-personal skills, can comfortably navigate amongst various partner groups with potentially conflicting business objectives and timelines

Demonstrated ability to learn quickly, be a team player, and manage change effectively

Understands data warehouse structures and processes

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

17 days 2 hours ago

The Home Depot, Inc.

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Sr. Analyst Multichannel Analytics and Insights The Home Depot, Inc. - Atlanta, GA, United States

   

Location: Atlanta, GA

Company Profile:
The Home Depot was founded in 1978 by Bernie Marcus and Arthur Blank. Along with investment banker Ken Langone and merchandising guru Pat Farrah, the founders’ vision of one-stop shopping for the do-it-yourselfer came to fruition when they opened the first two Home Depot stores on June 22, 1979, in Atlanta, Georgia. The first stores, at around 60,000 square feet each, were cavernous warehouses that dwarfed the competition and stocked 25,000 SKUs, much more than the average hardware store at that time. Empty boxes piled high on the shelves gave the illusion of even more product. From the start, associates were able to offer the best customer service in the industry, guiding customers through projects such as laying tile, changing a fill valve or handling a power tool. Not only did store associates undergo rigorous product knowledge training, but they also began offering clinics so customers could learn how to do it themselves. The Home Depot revolutionized the home improvement industry by bringing the know-how and the tools to the consumer and by saving them money.