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Specialty Pharmacy Technician Start date 8/6/2018

CIGNA - Phoenix, AZ

Specialty Pharmacy Technician Start date 8/6/2018




Job #663982621


Position Scope:

The Specialty Pharmacy Technician supports pharmacy workflow by providing timely turnaround of Specialty Pharmacy medications. This includes extensive communication with Cigna customers, health plans, claim processors and internal staff to resolve processing problems.

Summary description of position:

Work the Specialty Pharmacy order from all workstations & know all the various department procedures. Walk orders through the system as needed for STAT delivery. Answer all incoming calls in a timely & professional manner. Work with the Lead and Supervisor to suggest system enhancements, new business procedures & good customer service processes.

Major responsibilities and desired results:

• Process Specialty Pharmacy medications within established guidelines, while providing detailed documentation

via internal and external systems

• Use various computer applications both internal and commercial to perform, but not limited to: item entry tasks,

verify eligibility, setting up patient shipments

• Work in various claims processing systems.

• Support Customer Service in providing accurate and timely responses relating to order status, claim handling

issues and special processing circumstances as they arise.

• Provide exceptional customer service and responses in a timely and professional manner whether through

incoming calls or outgoing calls.

• Initiate and/or respond to customer correspondence pertaining to new prescriptions, claim adjustments, payment inquiries, processing questions, or other product related inquiries.

• Walk orders through the system as needed for STAT deliveries.

• Assist supervisory personnel in the development and maintenance of injectable processing.

• Assist in providing on-the-job training to new staff members when requested.

• Demonstrate good decision making skills and problem solving techniques as well as a strong ability to multi task

• Other job related duties as assigned


Minimum requirements:

• Ability to obtain Pharmacy Technician Certification (CPhT) through the Pharmacy Technician Certification Board and must be registered within 1 year from hire date to complete the certification. (Failure to obtain a CPht within two years may result in the termination of employment.)

• Arizona candidates only: Ability to obtain a new technician trainee license from the Arizona State Board of Pharmacy ( Must be registered on date of hire) Candidates are expected to register for and complete the Pharmacy Technician Certification exam within one year of employment within the CSP department. (Failure to obtain a CPhT within two years may result in the termination of employment.)

• High School Diploma or equivalent.

• Problem solving skills, attention to detail, and excellent communication skills.

• Ability to achieve current department standards in both Quality and Productivity is required.


• Pharmacy Technician Certification (CPhT) through the Pharmacy Technician Certification Board (If you already have a CPhT, you will be required to furnish proof of such certification on your hire date and maintain the certification).

• Some college education is preferred.

• Telephone experience in a customer service environment is preferred.

Hours will be 11:30-8pm

Primary Location:


Work Locations:

25500 N Norterra Drive, Bldg B Phoenix 85085


Bus Ops--Customer Service





Employee Status:

Individual Contributor

Job Type:


Job Level:



Job Posting:

May 11, 2018, 8:42:37 AM

Cigna is an equal opportunity employer, which means we offer equal treatment to all applicants. Cigna does not discriminate, either directly or indirectly, on the grounds of race, color, sex, gender identity, sexual orientation, nationality, national origin, ethnic origin, religion, beliefs or creed, age, disability, marital status, veteran status or genetic information in any area of recruitment. In some countries we ask for information on the ethnic origin, gender and disability of our applicants for the purpose of monitoring equal opportunity. If you have a disability and would like to indicate as part of your application any relevant effects of your disability and any adjustment which you consider should reasonably be made to the process to assist your application, please do so in the relevant field during the application process.

Updated 05/12/2018

8 days 7 hours ago



Specialty Pharmacy Technician Start date 8/6/2018 CIGNA - Phoenix, AZ, United States


Location: Phoenix, AZ

Company Profile:
Cigna works with employers and organizations around the world helping employees stay healthy and on the job. We work closely with brokers and consultants to develop innovative programs, help individuals and families improve their health, well-being and sense of security—and lower their medical costs. And, Cigna provides access to a global network of local physicians and hospitals—as well as 24/7/365 live customer service.